Business Excellence Lead- DGM/GM

Jindal Realty Ltd.; Sonipat; On-site; INR 400,000 - 700,000; Full time

Job summary

Jindal Realty Ltd. is seeking a Senior Manager, Business Excellence to lead process standardization across departments, drive efficiency and governance in real estate operations.

You will develop SOPs, KPIs and MIS dashboards, partner with Project Execution, Planning, Sales, Finance and HR, and guide change management for digital initiatives. The role requires 17–20 years of experience in business excellence, strong analytical skills, and the ability to influence senior stakeholders to achieve

Qualifications

• MBA / PGDM in Operations, Business Management, Finance or a related discipline; engineering qualifications with business excellence experience add value.
• 17-20 years of relevant experience in Business Excellence, Operational Excellence, Process Improvement, Strategy or Performance Management in real estate, construction, infrastructure or large project-based organisations.
• Strong analytical, problem-solving and process improvement capabilities.
• Expertise in SOP development, process mapping, KPI frameworks and MIS dashboards.
• Knowledge of Lean, Six Sigma, ISO management systems and continuous improvement methodologies.
• Strong stakeholder management, communication and presentation skills.
• Proficiency in MS Excel, PowerPoint and BI tools like Power BI.
• Ability to drive cross-functional initiatives and influence senior stakeholders.

Responsibilities

• Develop, review and standardize business processes, policies, SOPs and workflows across departments to improve efficiency and governance.
• Establish KPIs, dashboards and performance monitoring mechanisms to track departmental and project performance.
• Identify process bottlenecks and drive cost optimization and productivity improvements across operations.
• Collaborate with Project Execution, Planning, Sales, CRM, Finance, Procurement, Contracts and HR to align objectives.
• Strengthen internal controls, documentation and governance; monitor compliance with policies.
• Lead process improvement initiatives using root cause analysis and benchmarking.
• Facilitate periodic reviews of project milestones, budgets and risks; ensure closure of critical issues.
• Drive implementation of new systems and digital initiatives with stakeholder alignment.
• Support senior management in translating strategy into actionable initiatives and monitor execution.
• Lead and develop the Business Excellence team.

Skills

Analytical thinking

Problem-solving

Stakeholder management

Cross-functional collaboration

Change management

Education

MBA / PGDM in Operations, Business Management, Finance or related

Engineering qualifications with business excellence experience

Tools

MS Excel

Power BI

PowerPoint

Job description

Role & responsibilities

1. Business Process Excellence: Develop, review and standardize business processes, policies, SOPs and workflows across departments to improve efficiency, accountability and operational consistency.
2. Performance Management & MIS: Establish KPIs, dashboards and performance monitoring mechanisms to track departmental and project performance, identify gaps and facilitate timely corrective actions.
3. Operational Excellence: Identify process bottlenecks, eliminate inefficiencies and drive cost optimization, productivity improvement and effective resource utilization across real estate operations.
4. Cross-Functional Coordination: Collaborate with Project Execution, Planning, Sales, CRM, Finance, Procurement, Contracts, HR and other functions to improve coordination and ensure alignment with business objectives.
5. Governance & Compliance: Strengthen internal controls, process adherence, documentation and governance mechanisms; monitor compliance with approved policies, delegated authority and applicable standards.
6. Continuous Improvement: Lead process improvement initiatives using root cause analysis, benchmarking, best practices and structured problem-solving methodologies to enhance business outcomes.
7. Project & Business Reviews: Facilitate periodic reviews of project milestones, budgets, timelines, operational performance and key risks; track action plans and ensure closure of critical issues.
8. Change Management: Drive implementation of new systems, process improvements and digital initiatives, ensuring stakeholder alignment, adoption and measurable business benefits.
9. Strategic Initiatives: Support senior management in translating business strategy into actionable initiatives, monitoring execution and evaluating the effectiveness of improvement programs.
10. Team Leadership: Lead and develop the Business Excellence team, establish priorities and promote a culture of accountability, process discipline and continuous improvement.

Educational Qualification

MBA / PGDM in Operations, Business Management, Finance or a related discipline. Engineering qualifications with relevant business excellence experience will be an added advantage.

Experience

17-20 years of relevant experience in Business Excellence, Operational Excellence, Process Improvement, Strategy or Performance Management, preferably in real estate, construction, infrastructure or large project-based organisations.

Required Skills

• Strong analytical, problem-solving and process improvement capabilities.
• Expertise in SOP development, process mapping, KPI frameworks and MIS dashboards.
• Knowledge of Lean, Six Sigma, ISO management systems and continuous improvement methodologies.
• Strong stakeholder management, communication and presentation skills.
• Proficiency in MS Excel, PowerPoint and business intelligence tools such as Power BI.
• Ability to drive cross-functional initiatives and influence senior stakeholders.

Key Performance Indicators (KPIs)

• Improvement in process efficiency and turnaround time.
• Timely development, review and implementation of SOPs.
• Achievement of departmental and project performance targets.
• Closure rate of action points arising from business reviews.
• Reduction in process deviations, recurring issues and operational inefficiencies.
• Measurable cost savings and productivity improvements.
• Successful implementation and adoption of business improvement initiatives.