Business domain utilities

Tata Consultancy Services Limited; Kolkata District; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

Tata Consultancy Services Limited in Kolkata invites an experienced Business Domain Consultant with Utilities industry expertise to drive transformation initiatives, optimize processes, and lead digital programs across the Utility sector. Strong domain knowledge, stakeholder management, and skill in translating business requirements into technology-enabled solutions are essential.

The role requires expertise in utility processes, integration of SAP IS-U, Oracle Utilities, Salesforce Energy &

Qualifications

• Experience in utilities sector transformation programs.
• Strong domain knowledge of utility processes and systems.
• Proven ability to translate business requirements into technology-enabled solutions.
• Expertise in business analysis, requirements gathering and process modeling.
• Hands-on experience with SAP IS-U, Oracle Utilities suite, Salesforce Energy & Utilities Cloud, and IBM Maximo.
• Excellent stakeholder management and client-facing skills.
• Familiarity with Agile, Waterfall or hybrid delivery approaches.

Responsibilities

• Drive business transformation initiatives and digital programs across the Utility sector.
• Analyze and optimize core utility processes such as Meter-to-Cash, CIS, Billing and Invoicing.
• Translate business requirements into scalable technology solutions and roadmap items.
• Engage with stakeholders and clients to gather requirements and manage expectations.
• Lead or contribute to large-scale transformation programs with cross-functional teams.

Skills

Utility domain knowledge

Stakeholder management

Business analysis

Requirement gathering

Process modeling

Agile / Waterfall / hybrid delivery

Analytical thinking

Client-facing experience

English communication

Education

MBA or relevant industry certifications preferred

Tools

SAP IS-U

Oracle Utilities CC&B

Oracle Utilities MDM

Oracle Utilities C2M

Salesforce Energy & Utilities Cloud

IBM Maximo

Job description

Role & responsibilities

We are seeking an experienced Business Domain Consultant with Utilities industry expertise to drive business transformation initiatives, process optimization, and digital programs across the Utility sector (Power, Energy, Gas, Water, or Renewables). The ideal candidate should possess strong domain knowledge, stakeholder management skills, and experience translating business requirements into technology-enabled solutions.

• Strong understanding of utility business processes such as:
• Meter-to-Cash
• Customer Information Systems (CIS)
• Billing & Invoicing
• Asset Management
• Work & Field Service Management
• Energy/Power Distribution Operations
• Regulatory & Compliance Processes
• Experience working on large-scale transformation programs.
• Strong stakeholder management and client-facing experience.
• Expertise in business analysis, requirement gathering, and process modeling.
• Knowledge of Agile, Waterfall, or hybrid delivery methodologies.
• Strong analytical and problem-solving skills.

• SAP IS-U
• Oracle Utilities (CC&B, MDM, C2M)
• Salesforce Energy & Utilities Cloud
• IBM Maximo
• Understanding of Smart Metering, Grid Modernization, Renewables, or Energy Trading.
• MBA or relevant industry certifications preferred.