Business Associate, Client Servicing - Ulatus

Crimson Interactive Pvt. Ltd; Mumbai Suburban; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

Dynamic work environment

Opportunities for leadership development

Exposure to international markets

Job summary

A leading academic publishing company is seeking a Business Associate for Client Servicing. This role involves liaising with different teams to ensure efficient handling of international client inquiries. Candidates should have strong skills in customer service and communication. Join us for unmatched growth opportunities in an evolving industry that values motivation and creativity.

Qualifications

• Strong motivation and self-confidence are essential.
• Ability to develop innovative solutions for customer satisfaction.

Responsibilities

• Liaise with Operations, Project Management, and Marketing Teams.
• Efficiently handle customer service for international clients across 89 countries.
• Coordinate with project managers, academic editors, translators, and transcribers.

Skills

Customer service

Communication

Collaboration

Problem-solving

Job description

Business Associate, Client Servicing - Ulatus

Job title: Business Associate
Department: Client Servicing, Ulatus
Location: Goregaon West, Mumbai
Shift timings:24*7 (6 am – 3 pm) (3 pm – 12 am) (10 pm – 7 am) (9 hours shift) (5 days working)
(Week Offs and Shift timings will be rotational as per business requirement)

The academic publishing industry is readily expanding and offers several opportunities to work with the intelligentsia of the world.

Be part of a dedicated client servicing team, attain unprecedented exposure while working with international clients, and get unlimited growth opportunities in the arena of academic publishing. Work with the best in the business!

We offer you a platform to be part of a dedicated client servicing team, collaborate with the minds of the company to create out-of-the-box strategies for customer satisfaction, and develop methods for effective communication between people from various cultures and countries such as Japan, Korea, China, Taiwan, Turkey, Brazil, and Germany.

Age, total work experience, relevant academic qualifications mean little to us in the face of motivation, self-confidence, innovation, and creativity. Be part of a progressive company that holds talent over tenure, hard work over experience, and creative innovation over tried-and-tested strategies!

Key Responsibilities:

• Liaise with the Operations Team of all three business units, namely Enago, Ulatus, and Voxtab
• Work in collaboration with the Project Management Team for efficient project management
• Work in collaboration with the Marketing team for implementation of strategies
• Efficiently handle customer service operations for international clients spread across 89 countries
• Shoulder responsibility for effective email communication with international clients and the home team
• Communicate and coordinate with a team of project managers, academic editors, translators, and transcribers
• Handle client inquires via Emails, calls, and chats to provide an appropriate solution, thereby increasing business
• Dynamic work environment and the opportunity to work with individuals from varied academic and cultural backgrounds
• Opportunity to work in a niche and fast progressing industry
• Exposure to international markets spread across all major continents
• Opportunity to contribute to important organizational strategic decisions
• Opportunity to participate in various internal leadership development programs

Job title: Business Associate
Department: Client Servicing, Ulatus
Location: Goregaon West, Mumbai
Shift timings:24*7 (6 am – 3 pm) (3 pm – 12 am) (10 pm – 7 am) (9 hours shift) (5 days working)
(Week Offs and Shift timings will be rotational as per business requirement)

The academic publishing industry is readily expanding and offers several opportunities to work with the intelligentsia of the world.

Be part of a dedicated client servicing team, attain unprecedented exposure while working with international clients, and get unlimited growth opportunities in the arena of academic publishing. Work with the best in the business!

We offer you a platform to be part of a dedicated client servicing team, collaborate with the minds of the company to create out-of-the-box strategies for customer satisfaction, and develop methods for effective communication between people from various cultures and countries such as Japan, Korea, China, Taiwan, Turkey, Brazil, and Germany.

Age, total work experience, relevant academic qualifications mean little to us in the face of motivation, self-confidence, innovation, and creativity. Be part of a progressive company that holds talent over tenure, hard work over experience, and creative innovation over tried-and-tested strategies!

Key Responsibilities:

• Liaise with the Operations Team of all three business units, namely Enago, Ulatus, and Voxtab
• Work in collaboration with the Project Management Team for efficient project management
• Work in collaboration with the Marketing team for implementation of strategies
• Efficiently handle customer service operations for international clients spread across 89 countries
• Shoulder responsibility for effective email communication with international clients and the home team
• Communicate and coordinate with a team of project managers, academic editors, translators, and transcribers
• Handle client inquires via Emails, calls, and chats to provide an appropriate solution, thereby increasing business

Unique Benefits:

• Dynamic work environment and the opportunity to work with individuals from varied academic and cultural backgrounds
• Opportunity to work in a niche and fast progressing industry
• Exposure to international markets spread across all major continents
• Opportunity to contribute to important organizational strategic decisions
• Opportunity to participate in various internal leadership development programs

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