Business Analyst/Transformation - Process Intelligence

Amgen; Hyderabad; On-site; INR 4,000,000 - 6,000,000; Full time

Benefits offered by this job

Total rewards

Equal opportunity employer

Job summary

Amgen Inc. is seeking a Process Intelligence professional to lead the Results Delivery Office strategy. You will map end-to-end processes, identify gaps between expectation and reality, and develop dashboards to show ROI and benefits.

This role partners with business and IT to drive enterprise transformation. Must have a Master’s or Bachelor’s degree and 7–13 years in business performance, continuous improvement, or project management, plus hands-on experience with process mining tools and data

Qualifications

• Experience with process mining and data visualization.
• Knowledge of SAP ECC / S/4HANA data structures.
• Experience handling large data from multiple source systems.
• Ability to lead cross-functional process improvement initiatives.

Responsibilities

• Drive initiatives to maximize business value from process intelligence deployments.
• Understand and map end-to-end processes, systems, and data; identify gaps.
• Develop and maintain a knowledge repository of insights; ensure documentation.
• Manage projects across multiple initiatives; coordinate with process owners, IT, and RDO.
• Create dashboards to present insights and track ROI/benefits.

Skills

Process analysis

Visualization

Improvement

Project management

Education

Bachelor's or Master's degree

Tools

Celonis

Signavio

Tableau

Power BI

SQL

Python

YAML

SAP ECC

S/4 HANA

Job description

What you will do

Process Intelligence is a data-driven approach to creating process transparency by using advanced process analysis capabilities to uncover how end-to-end processes are actually executed, highlighting gaps between expectation and reality. In this vital role you will be accountable for executing the Results Delivery Office (RDO) Process Intelligence strategy and supporting our enterprise transformation programs aligned with the company’s most critical initiatives.

Roles & Responsibilities

• Drive initiatives to maximize business value from process intelligence deployments (current-state understanding, automation/redesign opportunities, and value capture monitoring).
• Understand and map end-to-end business processes, underlying systems, and data; identify performance gaps and improvement opportunities.
• Develop and maintain a knowledge repository of process insights derived from process mining and other process analysis tools; ensure appropriate process documentation and controls.
• Manage project work across multiple initiatives and process scopes; coordinate activities and information flow between process owners, analysts, IT, and RDO.
• Create visualization dashboards to present actionable insights and track key metrics, milestones, ROI and/or benefits.

Basic Qualifications

• Master’s OR Bachelor's degree and 7 to 13 years of Business Performance, Continuous Improvement, or Project Management experience.

Technical Skills: Must Have Skills

• Process analysis, visualization, and improvement experience
• Proficiency with one or more process mining tools (e.g., Celonis, Signavio). Experience processing, filtering, and presenting large data extracted from multiple source systems.
• Data reporting experience (e.g. Tableau, Power BI). Strong project management capabilities partnering with both business and IT.

Good to Have Skills

• Coding knowledge (e.g., SQL, Python, YAML).
• Strong understanding of SAP ECC and S/4 HANA table structures; knowledge of system data structures and database management.
• Experience deploying AI and automation solutions (e.g., RPA).
• Broad business process knowledge, including biopharmaceutical-specific processes.

Soft Skills: Must Have Skills

• Accountability and autonomy to prioritize workload, operate independently, and deliver high-quality outputs.
• Strong problem solving and decision making; able to tackle ambiguity, apply risk-appropriate decisions, and escalated timely.
• Effective communication; distil complex information and tailor messages to audience.
• Teamwork and influencing skills; build strong cross-functional relationships.

Soft Skills: Good to Have Skills

• Comfortable working in a start-up or build environment as we expand into new areas within the company.
• Continuous improvement mindset; nurture a culture of process transparency and performance improvement.

What you can expect of us

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology. Amgen focuses on areas of high unmet medical need and leverages its biologics manufacturing expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

For more information, visit www.amgen.com and follow us on www.twitter.com/amgen