Business Analyst & Project Manager

Vlink; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Vlink in Mumbai is seeking a Business Analyst/Project Manager to drive requirement gathering, process mapping, and governance for complex initiatives. You will coordinate across business and IT teams, manage vendor interactions, and support testing, adoption and change management before go-live.

The role emphasizes clear documentation, risk tracking, and executive-ready communication, with a focus on automation and AI-enabled improvements within digital transformation efforts.

Qualifications

• Experience in gathering business requirements and interviewing stakeholders.
• Ability to map current processes and document workflows clearly.
• Strong planning skills for milestones and governance reporting.
• Proficiency in tracking risks, issues, dependencies and actions.
• Coordination with vendors and delivery teams to ensure timely outcomes.
• Experience in planning UAT and defect tracking.
• Excellent documentation and executive-level communication.
• Understanding of automation, AI agents, RPA or digital transformation initiatives.

Responsibilities

• Lead requirement gathering workshops and discovery sessions with business stakeholders.
• Document requirements, process flows, user stories, functional specs, acceptance criteria, and UAT scenarios.
• Track end-to-end project progress and manage plans, milestones, risks, dependencies and status reports.
• Coordinate across business, IT, SPOCs and external vendors to ensure timely delivery.
• Facilitate governance reviews, working reviews, and publish minutes with actions and owners.
• Support leadership reporting and project health updates with concise inputs.
• Prepare UAT test scenarios, coordinate test execution, and track defects to closure.
• Validate solution readiness with users and implementation teams before go-live.
• Stay aligned with project lifecycle from identification to hypercare.
• Manage change and adoption activities to ensure smooth transitions.
• Maintain clear communication and escalation of blockers when needed.

Skills

Business requirements gathering

Process mapping

Project planning

Risk and issue tracking

Vendor coordination

UAT planning

Documentation

Automation awareness (AI/RPA)

Job description

Key Responsibilities

1. Requirement Gathering & Business Analysis

• Conduct requirement gathering workshops, discovery discussions, and process walkthroughs with business stakeholders across functions.
• Understand current business processes, pain points, manual activities, business rules, exceptions, and opportunities for automation or AI-led improvement.
• Document detailed business requirements, process flows, user stories, functional specifications, acceptance criteria, and UAT scenarios.
• Validate requirements, assumptions, process understanding, and proposed solution designs with business stakeholders.

2. Project Management & Governance

• Track end-to-end progress of Project Catalyst initiatives across the project lifecycle, from process identification and requirement detailing to development, UAT, go-live, and hypercare.
• Maintain project plans, timelines, milestone trackers, risk logs, dependency trackers, and status reports.
• Coordinate project activities between business teams, IT teams, functional SPOCs, and external vendors.
• Monitor milestone completion, identify delays early, and proactively escalate risks, blockers, and open decisions.
• Facilitate working reviews and project update meetings; publish clear meeting minutes, action items, owners, and timelines.
• Support leadership reporting, governance reviews, and project health updates with concise and accurate inputs.

3. Testing, Adoption & Change Management

• Support User Acceptance Testing activities by preparing test scenarios, coordinating test execution, tracking defects, and following up on closure.
• Coordinate with business users and implementation teams to validate solution readiness before go-live.

Required Skills & Competencies

Functional Skills

• Business requirement gathering and stakeholder interviewing
• Process mapping, workflow documentation, and process analysis
• Project planning, milestone tracking, and governance reporting
• Risk, issue, dependency, and action item tracking
• Vendor coordination and delivery follow-up
• UAT planning, defect tracking, and release support
• Documentation, reporting, and executive-ready communication
• Basic understanding of automation, AI agents, RPA, or digital transformation initiatives