Business Analyst (Project Implementation)

Facilio; Chennai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Facilio in Chennai is seeking a customer-facing Business Analyst to partner with enterprise customers, translating their operations into practical implementation plans using AI and automation. You will drive workshops, define functional requirements, and coordinate cross-functional teams to deliver scalable solutions that fit client workflows.

With 3–5 years of experience in SaaS implementations, you’ll collaborate with Product and Engineering to close gaps, validate through UAT, and support

Qualifications

• 3–5 years of experience in Business Analysis, SaaS implementation or solution consulting.
• Ability to translate business processes into clear requirements.
• Comfortable leading customer workshops with stakeholders.
• Strong collaboration with Product and Engineering teams.
• AI-first mindset to automate repetitive tasks and improve deliverables.

Responsibilities

• Lead customer discovery through workshops to understand processes and outcomes.
• Translate needs into functional requirements, workflows and designs.
• Decide how to address gaps with product capabilities or enhancements.
• Own onboarding and validation through UAT and go-live readiness.
• Leverage AI tools to accelerate documentation and analysis.
• Collaborate across Implementation, Product, and Engineering teams.
• Support customer adoption and training.
• Identify recurring needs to build reusable patterns.

Skills

Business analysis

SaaS implementation

Solution consulting

Customer-facing

Job description

Facilio is the agentic platform transforming how large buildings run their physical operations. We’re building the AI-native operating layer for buildings, with a mission to make every building operationally efficient.

We’re a team of 170+ people with a growing presence across the US, UK, Middle East and Australia. We’re backed by leading global investors including Accel, Tiger Global, Dragoneer and Brookfield Growth.

What you’ll do

You'll work closely with enterprise customers to understand how their business operates and help them get the most out of Facilio. You will understand customer needs, translate them into practical solutions, and drive the functional side of implementation — using AI and automation to make delivery faster and more scalable.

• Lead customer discovery: Conduct workshops and discussions with customer stakeholders to understand their business processes, workflows, pain points, and desired outcomes.
• Translate needs into solutions: Convert business requirements into clear functional requirements, workflows, and solution designs that align with Facilio's product capabilities.
• Make sound solutioning decisions: Understand what can be addressed through existing product capabilities, configuration, process changes, or product enhancements. Identify gaps and work with the right teams to resolve them.
• Drive functional implementation: Own the business analysis side of onboarding, from requirements and scope definition through functional validation, UAT, and go-live readiness.
• Use AI to accelerate delivery: Leverage AI tools to streamline documentation, requirement analysis, test-case creation, and other implementation activities, focusing your time on customer understanding, solution quality, and decision-making.
• Work across teams: Collaborate with Implementation, Product, Engineering, and other internal teams to clarify requirements, address functional gaps, and keep customer implementations moving.
• Enable customer adoption: Help customers understand how to use Facilio to support their workflows, and facilitate training and knowledge transfer where needed.
• Improve how we implement: Identify recurring customer requirements and implementation challenges, and help build reusable workflows, documentation, and solution patterns that make future implementations more efficient.

What we’re looking for

• 3-5 years of experience in Business Analysis, SaaS implementation, solution consulting, or a similar customer-facing role.
• Strong business analysis skills: Able to understand business processes, ask probing questions, uncover underlying needs, and translate them into clear requirements.
• Customer-facing confidence: Comfortable conducting workshops, engaging with customer stakeholders, clarifying expectations, and communicating solutions clearly.
• Functional problem-solving: Able to connect business requirements with product capabilities, identify gaps, and think through practical solutions rather than simply documenting what the customer asks for.
• Product mindset: Understands the importance of balancing customer needs with product limitations, implementation effort, and scalable solutions.
• Structured execution: Comfortable with requirement documentation, workflow mapping, functional testing, UAT, and implementation coordination.
• AI-first mindset: Curious about AI tools and eager to use them to automate repetitive work, improve the quality of deliverables, and work more efficiently.
• Strong communication and collaboration: Able to work effectively with customers and cross-functional teams, including Product and Engineering.

Life at Facilio

At Facilio, we lead with a people-first culture. Flexible hours, self-managed leave, and wellness breaks support your work–life rhythm. Hierarchies are flat, leadership is approachable, and everyone’s voice carries weight.

Here’s what drives how we work:

• High Performance – We punch above our weight and hold a high bar—individually and as a team.
• Ownership – Everyone’s a builder. We operate with a “goal-over-process” mindset—less waiting, more doing.
• Trust & Autonomy – People are trusted with real responsibility. We believe in giving freedom, not instructions.
• Collaboration – Cross-functional by design. We solve together, celebrate together, and grow together.
• Experimentation – We run bold experiments, fail fast, and learn even faster.