Sr Associate IS Business Analyst

Amgen; Hyderabad; Presencial; INR 1.500.000 - 2.300.000; Jornada completa

Descripción de la vacante

Amgen in Hyderabad seeks a Senior Associate Business Analyst to partner with Operations, Product Managers, Data Scientists and Engineers. You will identify, define, and deliver Generative AI solutions that boost efficiency, decision-making, and user experience across AI-enabled capabilities.

Responsibilities include capturing the voice of the customer, analysing current and future processes, drafting requirements and user stories, and validating outputs against metrics.

Formación

• 5–8 years of experience in business analysis or product delivery.
• Experience with ITSM, Change management, and GXP Validation.
• Proven ability to elicit requirements and translate them into actionable user stories.

Responsabilidades

• Partner with product, engineering and business teams to align analysis with product strategy.
• Capture customer needs through interviews, workshops, and ongoing stakeholder engagement.
• Analyse current and future processes, map journeys, and identify optimization opportunities.
• Define scope, value, success metrics and realization plans for AI-enabled solutions.
• Translate business needs into requirements, including nonfunctional considerations.
• Break Epics into Features and sprint-ready User Stories with Acceptance Criteria.

Conocimientos

Business Analysis

Requirements elicitation

User story development

Process modelling

Gap analysis

ITSM

GXP Validation

Stakeholder management

Workshop facilitation

Agile Product Delivery

Scrum

SAFe

Backlog management

Release planning

Analytics

Data analysis

KPI development

Business metrics

Reporting

Communication

Executive communication

Presentation skills

Documentation

Educación

Graduate degree in a relevant field (Bachelor/Master/PhD)

Descripción del empleo

Career Category Engineering Job Description Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Senior Associate Bus Sys Analyst

What you will do

Let’s do this. Let’s change the world. We are seeking a Senior Associate Business Analyst to partner with Operations stakeholders, Product Managers, Data Scientists, and Engineers to identify, define, and deliver Generative AI solutions that improve operational efficiency, decision-making, and user experiences. This role will drive requirements discovery, business process analysis, value realization, and product delivery for AI-powered capabilities across Operations functions.

• Partner with Product Managers, System Architects, Engineering, UX, AI engineers, data scientists, customers, and business stakeholders to align business analysis activities with product strategy and engineering delivery.
• Capture the voice of the customer through interviews, workshops, process assessments, and ongoing stakeholder engagement.
• Analyse current-state and future-state business processes, workflows, journey maps, and operational challenges to identify optimization opportunities.
• Identify and evaluate high-value Generative AI and automation use cases that improve business processes, operational workflows, and product capabilities.
• Define scope, business value, measurable outcomes, success metrics, and value realization plans for AI-enabled solutions.
• Translate business needs into functional and non-functional requirements, including accuracy, explainability, usability, latency, governance, security, and operational considerations.
• Collaborate with AI engineers and data scientists to document prompt workflows, retrieval requirements, user interaction patterns, data dependencies, and AI evaluation expectations.
• Break down Epics into Features and sprint-ready User Stories with clear requirements, Acceptance Criteria, Definition of Done, and business value alignment.
• Partner with Product Management and Engineering to prioritize release scope, refine Product and Release Backlogs, and ensure requirements are delivery ready.
• Work with UX teams to align process maps, user scenarios, requirements, and interaction patterns with user experience designs.
• Validate AI-generated outputs and delivered functionality against business expectations, requirements, and success metrics.
• Deliver product demonstrations, business reviews, and stakeholder presentations that communicate product value, adoption, outcomes, and improvement opportunities.
• Maintain documentation for requirements, business processes, configurations, product decisions, changes, and operational impacts.

Must-Have Skills

• Business Analysis
• Requirements elicitation
• User story development
• Process modelling
• Gap analysis
• ITSM, Change management
• GXP Validation
• Stakeholder management
• Workshop facilitation
• Agile Product Delivery
• Scrum
• SAFe
• Backlog management
• Release planning
• Product lifecycle understanding
• Analytics
• Data analysis
• KPI development
• Business metrics
• Reporting
• Communication
• Executive communication
• Presentation skills
• Documentation

Good to have skills:

• GenAI-Specific Preferred Skills
• Experience with Generative AI products and solutions
• Understanding of LLMs, copilots, chatbots, and AI assistants
• Prompt engineering concepts
• AI evaluation and adoption metrics
• AI governance and responsible AI principles
• Working experience in Engineering GXP validated systems

Basic Qualifications:

Doctorate degree / Master's degree / Bachelor's degree and 5 to 8 years of experience. .

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology. Amgen focuses on areas of high unmet medical need and leverages its biologics manufacturing expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential. For more information, visit www.amgen.com and follow us on www.twitter.com/amgen