Business Analyst-MarTech

Resmed; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Resmed is seeking a Business Analyst – Marketing Solutions to help shape how marketing tech, data, and digital capabilities deliver value across a global marketing ecosystem. You will partner with stakeholders across APAC, EMEA, and AMER to capture requirements, translate them into actionable user stories, and support the delivery of numerous marketing platforms.

You will analyse marketing, customer and product data to spot opportunities and drive improvements, while collaborating with Data

Qualifications

• Bachelor’s degree in IT, CS, Business, Marketing Technology, Data Analytics or related discipline.
• 5–7 years' experience in Business Analysis, Marketing Technology, Digital Platforms or Technology Delivery.
• Experience working on MarTech, digital transformation, enterprise application or data-driven initiatives.
• Strong business analysis skills, including requirements gathering, process mapping and stakeholder management.
• Understanding of marketing operations, customer engagement, marketing data and digital experiences.
• Experience with Agile delivery methodologies and tools such as Jira and Confluence.
• Ability to work effectively with global, cross-functional teams.

Responsibilities

• Partner with business and technology stakeholders to capture, analyse and document requirements.
• Translate requirements into user stories, process flows, functional specifications and acceptance criteria.
• Support the delivery and optimisation of key marketing technology platforms including CDP, CRM, Marketing Automation, CMS, DAM, PXM, DXP and Enterprise Search.
• Analyse marketing, customer and product data to identify opportunities, risks and improvement initiatives.
• Collaborate with Data Engineering, Analytics and Technology teams to support reporting, data quality and governance.
• Support project planning, UAT, change management, adoption activities and ongoing platform improvements.
• Contribute to AI and automation initiatives that improve operations and customer experiences.
• Prepare documentation, stakeholder updates and delivery status reports using Jira and Confluence.

Skills

Requirements gathering

Process mapping

Stakeholder management

Agile methodologies

Data analysis

Education

Bachelor’s degree in Information Technology/Computer Science/Business/Data Analytics

Tools

Jira

Confluence

Job description

Why Join Resmed

At Resmed, your work helps enable better customer experiences, smarter decision-making, and more effective digital and marketing capabilities across a global organisation. Youll collaborate with teams spanning Marketing, Data, Product, Analytics, and Technology while contributing to enterprise-scale initiatives that drive innovation, operational excellence, and business performance. If you enjoy solving complex problems, working with data, and helping organisations maximise the value of their technology investments, youll find meaningful opportunities to grow and make an impact at Resmed.

Let’s talk about the team

As a Business Analyst – Marketing Solutions, you will help shape how marketing technology, data, and digital capabilities deliver value across Resmed. Working at the intersection of Marketing, Data, Product, Digital, Analytics, and Technology teams, you’ll turn business needs into scalable, compliant, and outcome-focused solutions. Your work will support customer engagement, campaign performance, product content quality, search experiences, digital experiences, and data-driven decision-making across a complex global marketing ecosystem. This is an opportunity to influence enterprise-wide initiatives while partnering with stakeholders across APAC, EMEA, and AMER.

Let’s talk about the role

• Partner with business and technology stakeholders to capture, analyse and document requirements.
• Translate requirements into user stories, process flows, functional specifications and acceptance criteria.
• Support the delivery and optimisation of key marketing technology platforms including CDP, CRM, Marketing Automation, CMS, DAM, PXM, DXP and Enterprise Search.
• Analyse marketing, customer and product data to identify opportunities, risks and improvement initiatives.
• Collaborate with Data Engineering, Analytics and Technology teams to support reporting, integrations, data quality and governance.
• Support project planning, UAT, change management, adoption activities and ongoing platform improvements.
• Contribute to AI and automation initiatives that improve operations and customer experiences.
• Prepare documentation, stakeholder updates and delivery status reports using Jira and Confluence.

Let’s talk about you

• Bachelor's degree in Information Technology, Computer Science, Business, Marketing Technology, Data Analytics or a related discipline.
• 5-7 years' experience in Business Analysis, Marketing Technology, Digital Platforms, Data Platforms or Technology Delivery.
• Experience working on MarTech, digital transformation, enterprise application or data-driven initiatives.
• Strong business analysis skills, including requirements gathering, process mapping and stakeholder management.
• Understanding of marketing operations, customer engagement, marketing data and digital experiences.
• Experience analysing data, defining reporting requirements, supporting KPI development, and collaborating with Data Engineering and Analytics teams.
• Experience working with Agile delivery methodologies and tools such as Jira and Confluence.
• Strong analytical, communication and problem-solving skills.
• Ability to work effectively with global, cross-functional teams.
• Experience within Healthcare, MedTech, Digital Commerce or large-scale marketing technology environments will be highly regarded, along with certifications such as CBAP, PMP, SAFe, Scrum or Agile BA.