Business Analyst M365

Ralph Lauren; Bengaluru; Hybrid; INR 900,000 - 1,300,000; Full time

Job summary

Ralph Lauren seeks a Business Analyst to support Microsoft 365, SharePoint Online, OneDrive, and Digital Workplace initiatives. You will gather requirements, document processes, and translate needs into actionable specifications for delivery teams.

You will lead UAT, manage incidents in ServiceNow, and coordinate with Jira for task tracking while ensuring governance and adoption across the organization.

Qualifications

• 3+ years of experience as a Business Analyst supporting Microsoft 365, SharePoint Online, or Digital Workplace platforms.
• Strong knowledge of Microsoft 365, SharePoint Online, OneDrive, Microsoft Teams, and related collaboration technologies.
• Experience gathering and documenting business requirements, business process analysis, user stories, functional specifications, and process documentation.
• Experience coordinating User Acceptance Testing (UAT) and validating business solutions.
• Experience managing incidents, service requests, and operational support using ServiceNow.
• Hands-on experience using Jira for backlog management, issue tracking, Agile projects, and sprint planning.
• Understanding of SharePoint governance, permissions, site administration, and Microsoft 365 best practices.
• Strong analytical, problem-solving, organizational, presentation, and communication skills.
• Experience working in enterprise, cross-functional environments and collaborating with both business and technical teams

Responsibilities

• Gather, analyze, document, and prioritize business requirements for Microsoft 365, SharePoint Online, OneDrive, and Digital Workplace initiatives.
• Partner with business stakeholders to understand business objectives, pain points, and operational needs.
• Translate business needs into functional requirements, user stories, process flows, acceptance criteria, and solution recommendations.
• Create and maintain Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), workflow diagrams, process maps, SOPs, and other business documentation.
• Perform gap analysis and identify opportunities to improve business processes, automate workflows, standardize operations, and enhance the overall user experience.
• Coordinate User Acceptance Testing (UAT), develop test scenarios, validate business requirements, and support release readiness and business adoption activities.
• Manage requirement changes throughout the project lifecycle and ensure traceability from business requirements through implementation.
• Support SharePoint governance initiatives, including site lifecycle management, permissions, content governance, information architecture, and compliance with organizational standards.
• Document business processes, operational procedures, system configurations, issue resolutions, and platform enhancements to support ongoing operations and knowledge sharing.
• Create and maintain knowledge articles, end-user documentation, and internal support materials to promote consistent processes and improve user adoption
• Manage incidents, service requests, and operational tickets related to Microsoft 365, SharePoint Online, and OneDrive using ServiceNow;
• Track, prioritize, and manage work items, enhancements, defects, and project tasks using Jira.
• Monitor support queues and ensure timely resolution of issues while meeting SLA expectations.
• Support SharePoint site administration, permissions management, access requests, and governance activities.
• Coordinate with infrastructure, security, application support, and vendor teams to resolve business and operational issues.
• Perform impact analysis for production issues and proposed platform changes.
• Identify recurring issues and recommend process improvements to enhance operational efficiency and user satisfaction.
• Assist with platform upgrades, feature rollouts, and change implementations.

Skills

Business Analysis

Governance

Documentation

Microsoft 365

SharePoint Online

OneDrive

Microsoft Teams

UAT Coordination

Jira

ServiceNow

Tools

Jira

ServiceNow

Job description

Job Description

• Business Analysis, Governance & Documentation
• Gather, analyze, document, and prioritize business requirements for Microsoft 365, SharePoint Online, OneDrive, and Digital Workplace initiatives.
• Partner with business stakeholders to understand business objectives, pain points, and operational needs.
• Translate business needs into functional requirements, user stories, process flows, acceptance criteria, and solution recommendations.
• Create and maintain Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), workflow diagrams, process maps, Standard Operating Procedures (SOPs), and other business documentation.
• Perform gap analysis and identify opportunities to improve business processes, automate workflows, standardize operations, and enhance the overall user experience.
• Coordinate User Acceptance Testing (UAT), develop test scenarios, validate business requirements, and support release readiness and business adoption activities.
• Manage requirement changes throughout the project lifecycle and ensure traceability from business requirements through implementation.
• Support SharePoint governance initiatives, including site lifecycle management, permissions, content governance, information architecture, and compliance with organizational standards.
• Document business processes, operational procedures, system configurations, issue resolutions, and platform enhancements to support ongoing operations and knowledge sharing.
• Create and maintain knowledge articles, end-user documentation, and internal support materials to promote consistent processes and improve user adoption

• Support activities
• Manage and support ServiceNow incidents, service requests, and operational tickets related to Microsoft 365, SharePoint Online, and OneDrive.
• Track, prioritize, and manage work items, enhancements, defects, and project tasks using Jira.
• Monitor support queues and ensure timely resolution of issues while meeting SLA expectations.
• Support SharePoint site administration, permissions management, access requests, and governance activities.
• Coordinate with infrastructure, security, application support, and vendor teams to resolve business and operational issues.
• Perform impact analysis for production issues and proposed platform changes.
• Identify recurring issues and recommend process improvements to enhance operational efficiency and user satisfaction.
• Assist with platform upgrades, feature rollouts, and change implementations.

Professional Skills:

• 3+ years of experience as a Business Analyst supporting Microsoft 365, SharePoint Online, or Digital Workplace platforms.
• Strong knowledge of Microsoft 365, SharePoint Online, OneDrive, Microsoft Teams, and related collaboration technologies.
• Experience gathering and documenting business requirements, business process analysis, user stories, functional specifications, and process documentation.
• Experience coordinating User Acceptance Testing (UAT) and validating business solutions.
• Experience managing incidents, service requests, and operational support using ServiceNow.
• Hands-on experience using Jira for backlog management, issue tracking, Agile projects, and sprint planning.
• Understanding of SharePoint governance, permissions, site administration, and Microsoft 365 best practices.
• Strong analytical, problem-solving, organizational, presentation, and communication skills.
• Experience working in enterprise, cross-functional environments and collaborating with both business and technical teams