Business Analyst / Associate Manager ERP Implementation

GEP; Navi Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

GEP in Navi Mumbai is seeking an experienced ERP/Product Implementation specialist to lead end-to-end deployments for customers. You will configure solutions, run product demonstrations, and support deployment activities including user setup.

The ideal candidate will have 3-7 years of ERP implementations, strong communication, stakeholder management, and the ability to collaborate with cross-functional teams in an Agile environment.

Qualifications

• 3-7 years of ERP/Product implementation experience.
• Hands-on in requirement gathering and documentation.
• Customer-facing implementation projects experience.

Responsibilities

• Lead end-to-end ERP/Product implementation and support customers throughout the implementation lifecycle.
• Gather, document, and maintain BRD/Functional requirements with customers and internal teams.
• Configure solutions, conduct product demonstrations, and support deployment activities including user setup.
• Act as the primary liaison between customers and cross-functional teams.
• Troubleshoot implementation issues, drive project deliverables, and ensure successful deployments.

Skills

Requirement gathering

Documentation

Customer-facing

Stakeholder management

Communication

Problem solving

Agile

Education

Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field

Job description

Role & responsibilities:

• Lead end-to-end ERP/Product implementation and support customers throughout the implementation lifecycle.
• Gather, document, and maintain business and technical requirements (BRD/Functional requirements) with customers and internal teams.
• Configure solutions, conduct product demonstrations, and support deployment activities including user setup and implementation.
• Act as the primary liaison between customers and cross-functional teams (Engineering, Product, Technical Support, Sales).
• Troubleshoot implementation issues, drive project deliverables, and ensure successful customer deployments.

Preferred candidate profile:

• 3 -7 years of experience in ERP/Product Implementation, Business Analysis, or Functional Consulting.
• Hands-on experience in requirement gathering, documentation, and customer-facing implementation projects.
• Strong stakeholder management, communication, and problem-solving skills.
• Experience working with cross-functional teams in an Agile or enterprise application environment.
• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.