Senior Business Analyst (ERP)

TECEZE; Chennai District; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading IT services company is seeking a seasoned professional to lead business analysis for building and implementing an ERP platform. Responsibilities include managing requirements, documentation, and ensuring adherence to a multi-country and multi-tenant operating model. The ideal candidate will have extensive experience in business process design and ownership of full documentation suites. This role will involve collaboration with various stakeholders to support successful ERP delivery from discovery to go-live.

Responsibilities

• Drive workshops and stakeholder interviews across business units and countries.
• Document AS-IS and design TO-BE process flows.
• Produce high-quality functional requirement documents with acceptance criteria.
• Define ERP-aligned non-functional requirements.
• Lead backlog refinement with product owner and tech teams.

Skills

Business analysis

Process design

ERP implementation

Stakeholder management

Documentation ownership

Education

Relevant degree or equivalent experience

Job description

Lead end-to-end business analysis, functional process design, and documentation ownership for building/implementing an ERP platform for an IT Services company, including multi-country localizations and multi-tenant operating model requirements—starting from scratch through discovery, baseline, build support, UAT, and go-live.

Reporting & Governance

• Reports to: Program Manager / ERP Product Owner / Head of Applications
• Key interfaces: Finance, Delivery/PMO, Sales/Ops, Procurement, HR (if in scope), Regional country leads, Solution Architect, QA, Data/Integration
• Accountability: Requirements baseline, RTM ownership, sign-offs, change impact analysis, UAT enablement

Senior Responsibilities (End-to-End)

1) Discovery & Requirement Engineering (Senior Ownership)

• Drive workshops and stakeholder interviews across business units and countries.
• Document AS-IS and design TO-BE process flows (swimlanes/BPMN).
• Produce high-quality FRD/FRS (or user stories) with acceptance criteria and business rules.
• Define ERP-aligned non-functional requirements (security, audit, performance, retention).

2) Build the ERP BA Documentation Pack from Scratch

Own creation, governance, and versioning of the full documentation suite:

• Vision / Scope / Assumptions & Constraints
• BRD (if applicable) + FRD/FRS or Story Map
• Process maps (AS-IS / TO-BE)
• Reports & KPI catalog
• Role & permission matrix (RBAC / SoD)
• Requirements Traceability Matrix (RTM)
• UAT strategy, scenarios, scripts, and sign-off pack

3) Multi-Country Localization (Country-by-Country Specs)

• Create a Country Localization Matrix covering:
• currency, fiscal calendars, taxation (VAT/GST/withholding), statutory reporting
• compliance, audit, retention policies where applicable
• Produce per-country gaps and common/global baseline.

4) Multi-Tenant Model (SaaS / Shared ERP Platform)

• Define tenant boundaries and configuration policy:
• tenant isolation (data/security/config), provisioning flow, shared vs tenant-specific settings
• numbering series, templates, tax rules per tenant/country
• reporting: tenant-level + consolidated (as permitted)
• upgrade/versioning expectations, feature flags/backward compatibility
• Create Tenant Model & Configuration Policy documentation.

5) Delivery Support, Backlog Governance & Stakeholder Sign-offs

• Lead backlog refinement with PO and tech teams; prioritize by business value and dependencies.
• Ensure alignment between requirements and solution design/configuration.
• Own sign-off workflow and baseline control to prevent scope creep.

6) Testing, UAT & Go-Live Enablement

• Create end-to-end test scenarios mapped to RTM (SIT/UAT).
• Manage requirement clarifications during testing and triage.
• Support cutover readiness: migration validation, reconciliation checkpoints, training inputs, hypercare backlog.

ERP Functional Coverage (IT Services Focus)

• Time & Expense (timesheets, approvals, expense policy)
• Billing & Revenue (multi-currency, taxation, credit notes, dunning; rev rec if applicable)
• Finance (GL, AR/AP, intercompany, cost centers, statutory reporting)
• Procure-to-Pay (vendor, PO, invoice matching, payments)
• HR integration / employee master (if in scope)