Business Analyst, Associate

Blackbaud India; Hyderabad; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Blackbaud India is seeking a Staff Business Analyst for the Luminate Online platform to help nonprofits leverage fundraising tools and stay connected with constituents. The role will be staffed by BB India and support US-based services staff, with work primarily aligned to US business hours.

You will learn the platform, perform configurations, run scheduled tasks, conduct quality tests, and document processes.

Qualifications

• Knowledge of online fundraising, ideally for NGOs/non-profit organizations.
• At least 1 year of full-time professional experience.
• Excellent written English.
• Comfortable to work in EST hours.
• Technical aptitude for learning software applications.
• Basic understanding of HTML, CSS, JavaScript.
• Must be self-motivated and able to learn and work independently.
• Ability to multitask on concurrent projects and meet deadlines.

Responsibilities

• Learn the Luminate Online platform and become expert in its features and functionality.
• Perform Luminate Online system configurations for clients during implementations or ongoing fundraising activities.
• Execute scheduled tasks for clients (e.g., email campaigns, reports, content updates).
• Conduct quality control tests for standard and custom functionality.
• Assist senior Business Analysts as part of services engagements.
• Write documentation for internal and client consumption.
• Leverage AI-assisted tools to accelerate delivery and experiment with emerging capabilities.

Skills

Online fundraising

English proficiency

US EST hours

HTML/CSS/JS basics

Self-motivation

Multitasking

Tools

AI-assisted tools

Job description

Staff Business Analyst, Blackbaud Luminate

Business Analysts (BAs) play a crucial role in helping clients leverage our platforms to raise money and stay connected with their constituents. This position is for the Luminate Online services team at Blackbaud, which serves a wide range of non-profits/NGOs. This position will be staffed by BB India and will provide support to US-based services staff.

Work Location & Schedule

Work Location: Sky tech, Financial District, Hyderabad, India

Work Schedule:

• This role supports customers and stakeholders primarily during U.S. business hours.
• Expected working hours are 5:30 PM to 2:30 AM IST, with occasional flexibility required to support collaboration with U.S.-based teams and business needs.
• Participation in after-hours support rotations and select holiday coverage may be required based on product, region, or business needs.

Responsibilities

• Learn the Luminate Online platform and become expert in its features and functionality
• Perform Luminate Online system configurations for clients, during implementations or ongoing as part of normal fundraising activities
• Execute scheduled tasks for clients, e.g. sending email campaigns, preparing reports, updating content for web pages or emails
• Conduct quality control tests for both standard and custom functionality
• Assist senior Business Analysts as part of services engagements
• Write documentation for internal and client consumption
• Leverage AI-assisted tools to accelerate delivery and improve quality and actively experiment with emerging capabilities as they evolve.

Qualifications

• Knowledge and understanding of online fundraising, ideally in the space of NGO/non-profit organizations
• At least 1 year of full-time professional experience
• Excellent written English
• Comfortable to work in EST hours
• Technical aptitude for learning software applications
• Basic understanding HTML, CSS, Javascript – but no need to be a developer.
• Must be self-motivated and able to learn and work independently
• Ability to multitask on concurrent projects, and deliver work on time on deadlines agreed to with clients

Expected shift: US hours (ET)

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Blackbaud powers social impact through purpose-driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.