Business Analyst

Heaptrace Technology; Pune District; On-site; INR 700,000 - 1,400,000; Full time

Job summary

Heaptrace Technology seeks a Business Analyst to translate client needs into clear, testable requirements and support design, wireframes, and UAT. You will gather requirements, conduct domain analysis, prepare BRDs/FRDs, and ensure traceability across SDLC and Agile teams.

The role emphasizes proactive client communication, collaboration with development and QA, and strong documentation. Pune-based IT services environment; travel not required.

Qualifications

• 2–3 years of experience as a Business Analyst in IT services or software product environment.
• Strong requirement analysis and elicitation techniques: interviews, workshops, observation and document analysis.
• Ability to learn new business domains quickly and ask the right questions.
• Hands-on wireframing with tools like Figma or Balsamiq.

Responsibilities

• Lead requirement gathering and elicitation with clients and stakeholders through workshops and interviews.
• Conduct domain analysis to understand client processes, users and regulatory context.
• Analyze requirements for completeness, consistency and testability.
• Prepare BRDs, FRDs, user stories, and acceptance criteria.
• Create wireframes and mockups to align stakeholders before design and development.
• Act as day-to-day contact for clients, manage expectations and obtain sign-offs.
• Collaborate with clients during demos and UAT, publish UAT reports.
• Proactively communicate progress, risks and decisions to clients and teams.
• Track tasks in JIRA or project tools and maintain task status.
• Manage requirement changes and maintain traceability to scope and timeline.
• Work with development, QA and design teams to clarify business logic and acceptance criteria.
• Participate in sprint planning, backlog grooming, and Scrum ceremonies.

Skills

Requirement analysis

Requirement elicitation

Stakeholder management

Client communication

SDLC & Agile/Scrum

Wireframing

UAT planning

Documentation

Domain analysis

Education

Bachelor's or Master's in CS/IT or related field

Agile certifications (ECBA/CCBA/CSM/PSPO)

Tools

JIRA

Confluence

MS Office / Google Workspace

Postman / Swagger

Job description

We are looking for a Business Analyst with strong experience in requirement analysis, requirement elicitation and client collaboration. The ideal candidate will understand the client's business domain, turn business needs into clear and testable requirements, and support design and delivery through wireframes, documentation and UAT. The role needs a proactive communicator who keeps clients and internal teams informed and tracks tasks to closure without being asked.

Key Responsibilities:

• Lead requirement gathering and elicitation with clients and stakeholders through workshops, interviews, questionnaires, demos and document reviews.
• Conduct domain analysis to understand the client's business, industry processes, user groups and regulatory context before defining solutions.
• Analyse requirements for completeness, consistency and testability, and identify gaps, dependencies and open questions early.
• Prepare and maintain BRDs, FRDs, user stories, process flow diagrams and acceptance criteria.
• Create wireframes, mockups and functional flow diagrams to align stakeholders before design and development begin.
• Act as the day-to-day point of contact for clients by running requirement discussions, managing expectations and obtaining requirement sign-offs.
• Collaborate with clients during demos and UAT, prepare UAT scenarios, track execution, and publish UAT reports covering test results, defect status and sign-off readiness.
• Communicate proactively by sharing progress, risks, blockers and decisions with clients and internal teams before they are requested.
• Track tasks and action items proactively in JIRA or project tools, follow up on pending client inputs, and keep status accurate and current.
• Manage requirement changes, maintain traceability, and flag the impact of new requests on scope and timelines.
• Work closely with development, QA and design teams to clarify business logic and acceptance criteria.
• Participate in sprint planning, backlog grooming and Scrum ceremonies.
• 2 to 3 years of experience as a Business Analyst in an IT services or software product environment.
• Strong skills in requirement analysis and elicitation techniques such as interviews, workshops, observation and document analysis.
• Ability to learn a new business domain quickly and ask the right questions.
• Hands-on experience with wireframing tools (Figma, Balsamiq or similar).
• Experience preparing UAT test cases, tracking UAT and writing UAT reports.
• Confident client-facing communication, both written and verbal, with good stakeholder management skills.
• Strong ownership and follow-through, with a habit of proactive updates and task tracking.
• Good understanding of SDLC and Agile/Scrum methodologies.
• Working knowledge of APIs, data flow and system integrations; exposure to Postman or Swagger is a plus.
• Familiarity with JIRA, Confluence, MS Office / Google Workspace.
• Ability to handle multiple priorities in a fast-paced environment.

Educational Qualification:

• Bachelor's or Master's degree in Computer Science, Information Technology or a related field.
• Business analysis or Agile certification (ECBA, CCBA, CSM, PSPO etc.) will be an added advantage.