Business Analyst

Keka Technologies Private Limited; New Delhi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

GoML in India seeks a seasoned Business Analyst to lead requirement gathering, process documentation, and stakeholder alignment for large-scale government initiatives.

You will work with government stakeholders and delivery teams to define scope, create BRD/FRS/SRS, and develop user manuals and training content, ensuring governance and compliance throughout the project lifecycle. 4+ years of BA experience is preferred, with JIRA/Confluence and MS Office proficiency.

Qualifications

• Bachelor’s or Master’s degree in IT, Business Administration, or a related field.
• 4+ years of relevant Business Analysis experience.
• Strong hands-on exposure to Government or PSU projects.
• Demonstrated experience in requirement gathering, scope definition, process mapping, and change management.
• Proven ability to create structured business, functional, technical, training, and user documentation.
• Experience creating product manuals, user guides, training materials, and standard operating procedures.
• Experience conducting or supporting user training, product demonstrations, and knowledge-transfer sessions.
• Excellent stakeholder communication, coordination, facilitation, and documentation skills.
• Strong understanding of public-sector operations, approval structures, and structured delivery models.
• Ability to continuously track and document evolving requirements, workflows, dependencies, and scope changes.
• Proficiency in MS Visio, JIRA, Confluence, and the MS Office Suite.

Responsibilities

• Own end-to-end requirement traceability across lifecycle stages.
• Support UAT, issue tracking, and client sign-offs.
• Maintain audit-ready documentation trails.
• Ensure governance for approvals, scope changes, and workflows.
• Document evolving scope, business processes, and stakeholder expectations.
• Create and maintain user training materials, manuals, and SOPs.
• Plan and facilitate user training sessions for government stakeholders and end users.
• Gather feedback from training and UAT and translate into improvements.

Skills

Requirement gathering

Documentation

Stakeholder coordination

User training

Product documentation

Education

Bachelor's or Master's degree in IT/BA

Tools

JIRA

Confluence

MS Visio

MS Office

Job description

At GoML, we design and build cutting-edge Generative AI, AI/ML, and Data Engineering solutions that help businesses unlock the full potential of their data, drive intelligent automation, and create transformative AI-powered experiences.

Our mission is to bridge the gap between state-of-the-art AI research and real-world enterprise applications—helping organizations innovate faster, make smarter decisions, and scale AI solutions seamlessly.

We’re looking for a Business Analyst with strong experience in large-scale government initiatives, requirement gathering, process documentation, user training, and product documentation.

In this role, you will work directly with government stakeholders and internal delivery teams to ensure requirement clarity, documentation excellence, stakeholder alignment, and smooth project execution. You will also play a key role in continuously defining project scope, documenting workflows and changes, and ensuring alignment with applicable government and internal standards.

If you enjoy stakeholder engagement, process-driven delivery, and working on impactful public-sector transformation programs, this role is for you.

Why You? Why Now?

Government and PSU digital transformation projects require a high level of discipline, documentation precision, stakeholder coordination, and structured governance.

With the increasing focus on Digital India initiatives, compliance, and structured delivery, we need a Business Analyst who can bring clarity to complex requirements, manage multiple stakeholders, document evolving workflows and scope, and create clear functional and user-facing documentation throughout the project lifecycle.

This role is ideal for someone who thrives in structured environments, can manage government-level stakeholders, and enjoys transforming complex requirements into clear, actionable documentation for technical teams, end users, and project leadership.

What You’ll Do

First 30 Days: Foundation & Stakeholder Alignment

• Understand the project context, scope, government client expectations, and delivery milestones.
• Review existing requirement documents, project templates, governance processes, and documentation standards.
• Familiarize yourself with tools such as JIRA, Confluence, MS Visio, and the MS Office Suite.
• Shadow stakeholder meetings and internal discussions to understand workflows, dependencies, and expectations.
• Study the project governance structure, approval hierarchy, reporting processes, and applicable government standards.
• Understand the product, target users, training requirements, and existing user documentation.

First 60 Days: Execution & Delivery Support

• Conduct requirement-gathering sessions through stakeholder interviews, workshops, meetings, and process walkthroughs.
• Continuously support project scoping by identifying, analysing, and documenting business needs, workflows, dependencies, assumptions, and changes.
• Create and maintain key project documents, including:
  • Business Requirement Documents (BRD)
  • Functional Requirement Specifications (FRS)
  • Software Requirement Specifications (SRS)
  • Process flows and workflows
  • Use cases and user stories
  • UAT documents and test scenarios
  • Change request and impact analysis documents
  • User training materials
  • Product manuals, user guides, and standard operating procedures
• Act as a bridge between government client teams and internal development, testing, product, and delivery teams.
• Support change requests, requirement tracking, impact assessment, and version-control practices.
• Participate in project status meetings, requirement reviews, demonstrations, and client presentations.
• Ensure project documentation, workflows, and changes remain aligned with applicable government guidelines and internal delivery standards.
• Coordinate with product and technical teams to ensure user manuals and training content accurately reflect the implemented solution.

First 180 Days: Ownership & Governance Excellence

• Own end-to-end requirement traceability and ensure alignment across requirements, design, development, testing, training, and delivery.
• Manage UAT support, issue tracking, resolution coordination, closure, and final client sign-offs.
• Maintain complete, structured, and audit-ready documentation trails.
• Ensure effective governance for requirement approvals, scope changes, workflow changes, and change management.
• Continuously review and document evolving project scope, business processes, workflows, and stakeholder expectations.
• Ensure changes are clearly communicated and aligned with government requirements, internal standards, and delivery objectives.
• Own the creation, review, versioning, and maintenance of user training materials, product manuals, user guides, FAQs, and operational documentation.
• Plan and facilitate user training sessions, product walkthroughs, and knowledge-transfer activities for government stakeholders and end users.
• Gather user feedback from training and UAT sessions and translate it into actionable product or documentation improvements.
• Provide continuous improvement recommendations for documentation standards, training processes, stakeholder workflows, and project governance.
• Support the implementation of government-prescribed standards and formats where applicable.

What You Bring

Must-Have

• Bachelor’s or Master’s degree in IT, Business Administration, or a related field.
• 4+ years of relevant Business Analysis experience.
• Strong hands-on exposure to Government or PSU projects.
• Demonstrated experience in requirement gathering, scope definition, process mapping, and change management.
• Proven ability to create structured business, functional, technical, training, and user documentation.
• Experience creating product manuals, user guides, training materials, and standard operating procedures.
• Experience conducting or supporting user training, product demonstrations, and knowledge-transfer sessions.
• Excellent stakeholder communication, coordination, facilitation, and documentation skills.
• Strong understanding of public-sector operations, approval structures, and structured delivery models.
• Ability to continuously track and document evolving requirements, workflows, dependencies, and scope changes.
• Proficiency in MS Visio, JIRA, Confluence, and the MS Office Suite.

Nice-to-Have

• Business Analysis certifications such as CBAP, CCBA, or PMI-PBA.
• Understanding of Agile, Waterfall, and Hybrid delivery models.
• Experience in RFP/RFQ analysis, proposal support, or pre-sales documentation.
• Familiarity with MeitY guidelines, NIC formats, and Digital India frameworks.
• Experience designing training plans, conducting train-the-trainer sessions, or developing e-learning content.

Why Work With Us?

• Opportunity to work on large-scale Government and PSU digital transformation projects.
• Be part of structured delivery environments with strong project discipline and governance.
• Direct stakeholder interaction across impactful public-sector programs.
• Ownership of requirements, workflows, user training, and product documentation.
• Work alongside product, delivery, QA, and engineering teams to ensure end-to-end delivery excellence.