Job Description – Business Analyst (LOS / LMS)
Position: Business Analyst – Loan Origination System (LOS) / Loan Management System (LMS)
Experience: 3–5 Years
Location: Borivali, Mumbai (Work from Office)
Employment Type: Full-time
Job Summary
We are seeking a dynamic and detail-oriented Business Analyst with 3–5 years of experience in Loan Origination Systems (LOS) and Loan Management Systems (LMS). The ideal candidate will have hands-on experience in gathering and analyzing business requirements, preparing functional specifications, and working closely with business stakeholders and technical teams to deliver high-quality lending solutions.
The candidate should possess strong domain knowledge of the end-to-end lending lifecycle, including customer onboarding, loan origination, credit assessment, underwriting, disbursement, repayment, collections, and loan servicing. Experience in Banking, NBFC, or FinTech organizations will be highly preferred.
Key Responsibilities
- Engage with business stakeholders to understand, analyze, and document business requirements.
- Conduct requirement gathering sessions, workshops, and stakeholder interviews.
- Prepare comprehensive Business Requirement Documents (BRD), Functional Requirement Documents (FRD), User Stories, Use Cases, Process Flows, and Functional Specifications.
- Analyze existing business processes, identify gaps, and recommend process improvements.
- Translate business requirements into functional specifications for the development team.
- Work closely with Product Owners, Developers, QA teams, and Project Managers throughout the Software Development Life Cycle (SDLC).
- Support the development team by providing functional clarifications during implementation.
- Coordinate and support User Acceptance Testing (UAT), validate test cases, and ensure business requirements are met.
- Perform impact analysis for new enhancements, change requests, and regulatory requirements.
- Assist in production issue analysis and coordinate with support teams for resolution.
- Ensure successful implementation of lending solutions while maintaining quality standards.
- Prepare project documentation, user manuals, and training materials where required.
- Participate in Agile ceremonies such as Sprint Planning, Backlog Grooming, Daily Stand-ups, and Sprint Reviews.
Required Skills & Experience
Domain Expertise
- Minimum 3 years of Business Analysis experience in Banking, NBFC, FinTech, or Lending organizations.
- Hands-on experience with Loan Origination System (LOS) and/or Loan Management System (LMS) projects.
- Strong understanding of the complete lending lifecycle, including:
- Customer Onboarding
- KYC & CKYC
- Loan Application Processing
- Credit Bureau Integration
- Credit Assessment
- Underwriting
- Loan Approval
- Loan Disbursement
- EMI Schedule
- Loan Servicing
- Collections & Recovery
- Loan Closure
- Knowledge of retail lending products such as:
- Personal Loans
- Home Loans
- Loan Against Property (LAP)
- Business Loans
- Vehicle Loans
- Gold Loans (preferred)
Functional Skills
- Requirement Gathering
- Business Process Analysis
- BRD / FRD Documentation
- User Stories & Use Cases
- Gap Analysis
- Process Mapping
- Functional Specifications
- UAT Coordination
- Change Request Management
- Stakeholder Management
- Requirement Traceability
- Documentation Management
Technical Skills
- Working knowledge of SQL for data validation and analysis.
- Experience with Jira, Confluence, Azure DevOps, or similar project management tools.
- Understanding of REST APIs, JSON, and system integrations.
- Knowledge of Agile and Scrum methodologies.
- Proficiency in Microsoft Excel, Word, PowerPoint, and Visio.
Preferred Experience
- Experience working with one or more lending platforms such as:
- Newgen LOS
- Nucleus FinnOne
- Finacle LOS
- TCS BaNCS
- Pennant Technologies
- Yubi (CredAvenue)
- Salesforce Financial Services Cloud
- Custom-built LOS/LMS applications
- Experience integrating with:
- Credit Bureaus (CIBIL, Experian, Equifax, CRIF)
- eKYC / CKYC services
- Payment Gateways
- Banking APIs
- Document Management Systems
- OCR solutions
Soft Skills
- Excellent analytical and problem-solving skills.
- Strong verbal and written communication.
- Ability to manage multiple stakeholders across business and technology teams.
- Strong documentation and presentation skills.
- Ability to work independently as well as in a collaborative team environment.
- Good organizational and time management skills.
- Attention to detail and commitment to quality.
Educational Qualification
- Bachelor's degree in Engineering, Computer Science, Information Technology, Commerce, Finance, or a related discipline.
- MBA or equivalent postgraduate qualification is preferred.
Preferred Candidate Profile
- 3–5 years of Business Analysis experience with exposure to LOS/LMS implementations or enhancements.
- Strong understanding of banking and lending business processes.
- Experience working in Agile project environments.
- Ability to independently manage requirement gathering, documentation, and stakeholder communication.
- Prior experience in Banking, NBFC, or FinTech organizations is highly desirable.