Business Analyst

Serosoft; Indore District; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Learning & Growth

Cutting-Edge Technologies

Global Opportunities

5 Days a Week

Group Health Insurance

Open Door Policy

Beautiful Office in Indore

Job summary

Serosoft is seeking an experienced Business Analyst for its Product team. This role targets academicians with strong teaching experience who can translate education processes into our enterprise software solutions.

You will document requirements, support BRDs/FRDs, and collaborate with Product, Development, QA, and Implementation teams to ensure successful product adoption. This is a hands-on, education-focused BA role based in Indore.

Qualifications

• Experience translating business needs into functional specs.
• Background in education domain is preferred.
• Strong documentation and tracing abilities.

Responsibilities

• Gather, analyze, and document business requirements and user stories.
• Create BRDs/FRDs, use cases, and acceptance criteria.
• Coordinate with Product, Development, QA and Implementation teams.
• Execute requirement walkthroughs and stakeholder reviews.
• Maintain requirement traceability using Jira, Confluence and SharePoint.

Skills

Communication

Stakeholder management

Documentation

Requirement analysis

Education

Bachelor/Master degree

Tools

Jira

Confluence

SharePoint

Microsoft Visio

Job description

About the Role

We are seeking an experienced and detail-oriented Business Analyst to join our Product team. The ideal candidate will be responsible for understanding business requirements, translating them into functional specifications, and collaborating with cross-functional teams to deliver high-quality enterprise software solutions.Please Note: This is not a conventional Business Analyst role. We are specifically looking for academicians with strong academic/teaching experience who can bring their understanding of education processes and user needs into our product team.

Responsibilities

• Collaborate with business stakeholders, customers, and internal teams to gather, analyze, and document business and functional requirements.
• Prepare Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), user stories, use cases, and acceptance criteria.
• Conduct requirement analysis, feasibility studies, gap analysis, and impact assessments to support business objectives.
• Analyze existing business processes and recommend improvements to enhance operational efficiency.
• Create process flow diagrams, workflow documentation, UI wireframes, and mockups using Microsoft Visio or similar tools.
• Work closely with Product, Development, QA, and Implementation teams to ensure accurate understanding and execution of requirements.
• Participate in Agile ceremonies, including daily stand-ups, sprint planning, backlog grooming, sprint reviews, and retrospectives.
• Coordinate and support System Integration Testing (SIT), User Acceptance Testing (UAT), regression testing, and defect resolution.
• Act as the primary liaison between business users and technical teams, ensuring effective communication throughout the project lifecycle.
• Conduct requirement walkthroughs, solution demonstrations, and stakeholder review sessions.
• Maintain project documentation, knowledge repositories, and requirement traceability using tools such as Jira, Confluence, and SharePoint.
• Provide functional support, user training, and post-implementation assistance to ensure successful product adoption.
• Ensure timely delivery of project milestones while maintaining quality standards and business objectives.

Education & Experience

• Bachelor’s or Master’s degree in any relevant discipline; preference for candidates with Education, Management, Technology, Commerce, or related backgrounds.
• Minimum 3 years of professional teaching/academic experience, preferably in a college or university.
• Experience working with academic processes, institutional workflows, or accreditation will be an added advantage.
• Exposure to ERP, LMS, SIS, digital products, or other technology platforms is preferred.
• Candidates with strong analytical, communication, documentation, and problem-solving skills who are interested in transitioning into a product/technology role are encouraged to apply.

Skills & Competencies

• Understanding of academic/education processes across schools, colleges, or universities.
• Strong communication and stakeholder management skills.
• Good technology/software exposure, including ERP, LMS, SIS, or other academic systems.
• Strong analytical and problem-solving skills with an ability to identify process gaps.
• Ability to understand user needs, document processes, and suggest product/process improvements.

Personal Attributes

• Education-focused and understands the needs of academic institutions.
• Tech-savvy and curious, with a willingness to learn new products and technologies.
• Proactive and solution-oriented, with strong ownership.
• Collaborative and adaptable in working with cross-functional teams.
• Customer-centric and confident communicator with strong interpersonal skills.

What We Offer?

• Learning & Growth: We support your professional development at every step.
• Cutting-Edge Technologies: Engage in pioneering and innovative projects.
• Global Opportunities: Expand your horizons and work on international assignments.
• Exciting Events & Outings: Enjoy vibrant celebrations and team activities.
• Best of Breed Compensation: Competitive pay that rewards your skills and contributions.
• 5 Days a Week: Embrace a healthy work-life balance.
• Group Health Insurance: Your health and well-being are our priority.
• Open Door Policy: Your ideas and feedback are always welcome.
• Beautiful Office in Indore: Work in India’s cleanest city, right in the heart of it!

Join our dynamic team and be part of an innovative company where your efforts will directly shape the future of global education.