Business Analyst

Zessta Software Services Private Limited; Hyderabad; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A software services company in Hyderabad is seeking a professional to manage customer relationships and collaborate closely with technical teams. The ideal candidate will have 3-10 years of experience, a Bachelor's degree in computer science, and strong communication skills. Experience with Agile Scrum methodology is preferred, as is a background in development or testing. This role is crucial for ensuring customer satisfaction and the success of projects.

Qualifications

• 3-10 years of experience in customer relationship management.
• Ability to create and modify project-related documents.

Responsibilities

• Manage customer relationships from expectations to results.
• Act as a liaison between clients and technical team.
• Analyse feasibility and requirements for systems.

Skills

Customer relationship management

Technical communication

Agile Scrum methodology

Problem-solving

Education

Bachelor's degree in computer science

Master's in Business

Job description

Responsibilities:

• Manage customer relationships from expectations to results. Build strong customer relationships that lead to high retention and add-on business.
• Define and document customer business functions and processes.
• Act as a liaison between clients and technical team to identify, define and document business needs and objectives, current operational procedures, and problems.
• Analyse the feasibility and develop requirements for new systems and enhancements to existing systems, ensure the system design fits the needs of the users.

Skills and Experience:

• Must have 3 - 10 years of experience.
• Operate as a single point of customer contact to provide status, resolve key questions/ issues, and to ensure that projects are on track. Manage customer expectations.
• Ability to drive the creation and modification of key documents across Zessta and the customer organization. Documents include contracts, project plans, invoices, etc.
• Leverage knowledge of customer products and business to increase communication effectiveness and to propose future projects.
• Moderately technical with the ability to communicate effectively with engineers and to understand customer and product issues and drive the team towards resolution.
• Strong relationship builder with excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
• Proven problem-solving capabilities with the ability to think outside of the box strongly desired.
• Working knowledge of Agile Scrum methodology.
• Candidates with prior work experience as Developers/Test Engineers are preferred.

Education and Experience:

• Candidates with Bachelor's degree in computer science and Masters in Business are preferred.
• Experience 3-10 years