Business Analyst

Virtusa; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Virtusa seeks a Business Analyst to support Patient Services and Commercial Operations by translating regulated business needs into clear requirements for Health Cloud and related solutions. You will bridge the gap between stakeholders and technology teams, ensuring regulatory alignment and end-to-end traceability.

The role focuses on patient services workflows, data exchange, and automation initiatives within Salesforce Health Cloud, contributing to compliant, efficient processes and robust

Qualifications

• 5-7 years of experience as a Business Analyst in healthcare or regulated domains.
• Translate complex business needs into testable requirements and user stories.
• Familiar with regulatory requirements (FDA, GxP where applicable) and data integrity considerations.

Responsibilities

• Translate complex business needs into clear, testable requirements for Health Cloud and other solutions.
• Elicit, analyze, validate, and document requirements for regulated Patient Services initiatives.
• Maintain backlog items in Jira and collaborate with Salesforce Health Cloud implementation teams.

Skills

Business analysis

Regulatory compliance

Stakeholder engagement

Agile methods

Tools

Salesforce Health Cloud

Jira

Job description

Job Requirements

The Business Analyst (BA) supports Patient Services and Commercial Operations by translating complex, regulated business needs into clear, testable, and auditable requirements for Health Cloud and other solutions support Patient Access and External Growth and Innovation projects. The BA operates at the intersection of business stakeholders (Patient Services, Access, Reimbursement, Hub Operations) and technology delivery teams, ensuring that solutions comply with regulatory requirements (e.g., FDA, GxP where applicable) while improving patient, provider, and internal user experiences. This role is critical to the successful delivery of Salesforce Health Cloud, digital patient engagement, data exchange, and workflow automation initiatives, ensuring traceability from business intent through design, testing, and production deployment.

Primary Responsibilities

Partner closely with Patient Services business leaders, product owners, and operational teams to understand end-to-end workflows (e.g., enrollment, benefits verification, prior authorization, copay, case management). Act as the primary requirements liaison for Health Cloud capabilities supporting patient, provider, and field-facing use cases. Requirements & Functional Analysis Elicit, analyze, validate, and document business and functional requirements in support of regulated Patient Services solutions. Translate high-level business needs into detailed functional requirements, user stories, and acceptance criteria that are consumable by development and configuration teams. Evaluate requirements for feasibility, regulatory impact, data integrity, security, and downstream operational implications. Health Cloud Delivery Support Create and maintain user stories within backlog management tools (e.g., Jira), ensuring clarity, traceability, and alignment to Patient Services priorities. Collaborate with solution architects and developers to ensure requirements align with Salesforce Health Cloud capabilities, integration patterns, and enterprise standards. Support sprint planning, backlog refinement, and cross-team dependency management in Agile or hybrid delivery models. Process & Data Documentation (Regulated Context) Document current-state and future-state patient services workflows, system interactions.

Work Experience

5-7Years