Business Advisory New Associate-Voice

Accenture; Navi Mumbai; On-site; INR 279,000 - 390,600; Full time

Job summary

A leading consulting firm in Navi Mumbai is seeking a Business Advisory New Associate for their Customer Operations team. The role involves managing customer queries, handling escalations, and ensuring compliance with service level agreements. Candidates should possess any graduation with up to 1 year of experience in customer service. This position may require rotational shifts and offers opportunities for career growth in a dynamic environment.

Qualifications

• 0 to 1 year of experience in inbound and outbound customer service.
• Ability to work under pressure in a customer service environment.

Responsibilities

• Manage and resolve customer queries and complaints.
• Handle support escalations to/from clients.
• Comply with service level agreements.

Skills

Customer service experience

Problem-solving

Communication skills

Education

Any Graduation

Job description

Skill required: Next Generation Customer Operations - Customer Service Technology

Designation: Business Advisory New Associate

Years of Experience: 0 to 1 years

Responsibilities

You will be aligned with our Customer Support vertical and help manage/resolve customer queries, handle escalations and complaints, and provide best resolutions. You will also be responsible for closing faults and complaints within service level agreements while supporting new engagement centre initiatives and processes.

• Handle support/service escalations to/from clients


• Transfer calls to the Tier 2 department


• Track and report system issues as needed


• Stay current with system information, changes and updates


• Comply with service level agreements


• Support and help with process documentation


• Comply with the assigned schedule to cover the hours of operation


• Comply with the account KPIs


• Support any new process officially included in the range of services


• Resolve routine problems through precedent and referral to general guidelines


• Interact primarily with own team and direct supervisor


• Make decisions that impact own work under close supervision


• Work as an individual contributor within a predetermined, narrow scope of work


• May require rotational shifts

Qualifications

Qualifications: Any Graduation

Experience: Inbound and outbound customer service experience; experience working under pressure