Business Advisory New Associate-Voice

Accenture; India; On-site; INR 300,000 - 500,000; Full time

Job summary

Accenture is seeking a Business Advisory New Associate in India to assist customers with complaint handling, order processing, and inquiries. The role requires graduation in any field, and preferably some experience in inbound and outbound customer service. Responsibilities include handling escalations, tracking system issues, and meeting account KPIs. The candidate should be able to work under pressure and adhere to schedules. This position offers a challenging opportunity to grow in a dynamic environment.

Qualifications

• 0 to 1 year(s) of experience.
• Inbound and outbound customer service experience.
• Ability to work under pressure.

Responsibilities

• Assist consumers/customers with complaint handling, order processing, and inquiries.
• Handle support/service escalations to/from clients.
• Transfer calls to the Tier 2 department.
• Track and report system issues.
• Stay current with system information and updates.
• Comply with service level agreements.
• Support process documentation.
• Meet account KPIs.

Education

Graduation (any degree)

Job description

Job Title and Scope

Business Advisory New Associate

Required Skills and Experience

• Next Generation Customer Operations – Customer Service Technology
• Graduation (any degree)
• 0 to 1 year(s) of experience
• Inbound and outbound customer service experience
• Ability to work under pressure

Key Responsibilities

• Assist consumers/customers with complaint handling, order and return processing, inbound calls, website registration inquiries, and general product or trade and marketing questions.
• Handle support/service escalations to/from clients.
• Transfer calls to the Tier 2 department.
• Track and report system issues as needed.
• Stay current with system information, changes and updates.
• Comply with service level agreements.
• Support and assist with process documentation.
• Adhere to the assigned schedule to cover the hours of operation.
• Meet the account KPIs.
• Support any new processes required by the client, if officially included in our range of services.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.