Business Advisory Associate-Voice

Accenture; India; On-site; INR 300,000 - 500,000; Full time

Job summary

Accenture is seeking a Business Advisory Associate for its new Engagement Centre in India. The ideal candidate will have 1 to 3 years of inbound and outbound customer service experience, skilled in handling customer complaints, order processing, and technical support. Responsibilities include managing service escalations, reporting system issues, and complying with service agreements. This role offers opportunities for career growth in a dynamic environment.

Qualifications

• 1 to 3 years of experience in customer service or related fields.
• Ability to handle multimedia/multichannel support.

Responsibilities

• Handle support/service escalations to/from clients.
• Transfer calls to the Tier 2 department.
• Track and report system issues as needed.
• Comply with service level agreements.
• Support and help with process documentation.

Skills

Inbound and outbound customer service experience

Experience working under pressure

Education

Any Graduation

Job description

Skill required:

Next Generation Customer Operations - Customer Service Technology

Designation:

Business Advisory Associate

Qualifications:

Any Graduation

Years of Experience:

1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

We are looking for talented individuals to shape and contribute to the success of our new Engagement Centre. As a customer service agent, your primary role will be to assist our consumers/customers with complaint handling, order and return processing, inbound calls, website registration inquiries, and general questions or concerns regarding our products to trade and marketing team. The client is constantly evolving; there is potential to grow with us in the engagement centre or to other areas of the company.

What are we looking for?

ESSENTIAL Considering that the position will cover multimedia/multichannel support, like customer service, customer contact, technical support, or trade marketing activities, the following experience and skills are required:

• Inbound and outbound customer service experience
• Experience working under pressure

Roles and Responsibilities:

• Handle support/service escalations to/from clients
• Transfer calls to the Tier 2 department
• Track and report system issues as needed
• Stay current with system information, changes and updates
• Comply with service level agreements
• Support and help with process documentation
• Comply with the assigned schedule to cover the hours of operation
• Comply with the account KPIs
• Support with any other new process at the time the client requires it, if it has been officially included in our range of services
• Solve routine problems largely through precedent and referral to general guidelines
• Interact within your own team and direct supervisor
• Receive detailed to moderate level of instruction on daily work tasks and new assignments
• Make decisions that impact your own work
• Serve as an individual contributor as part of a team, with a predetermined, focused scope of work
• Work in rotational shifts, if required

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.