Business Advisory New Associate-Voice

Accenture; Gurugram District; On-site; INR 300,000 - 450,000; Full time

Job summary

Accenture is seeking a Business Advisory New Associate to join their Engagement Centre located in Gurugram District, Haryana. This role primarily involves assisting customers with complaint handling and processing inquiries. Candidates should have a graduation degree and some customer service experience.

Key responsibilities include handling escalations, transferring calls, and ensuring compliance with account KPIs. Strong communication skills and the ability to work under pressure are essential.

Qualifications

• 0 to 1 years of experience in customer service.
• Ability to handle customer inquiries and complaints promptly.
• Skilled in multimedia/multichannel support.

Responsibilities

• Handle support/service escalations to/from clients.
• Transfer calls to the Tier 2 department.
• Track and report system issues as needed.
• Stay current with system information, changes, and updates.
• Comply with service level agreements.
• Support in process documentation.
• Comply with the assigned schedule.

Skills

Inbound and Outbound customer service experience

Experience working under pressure

Education

Any Graduation

Job description

Skill required

Next Generation Customer Operations - Customer Service Technology

Designation

Business Advisory New Associate

Qualifications

Any Graduation

Years of Experience

0 to 1 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song - all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

We are looking for talented individuals in order to shape and contribute to the success of our new Engagement Centre. As a customer service Agent your primary role will be to assist our consumers/customers with complaint handling, order and return processing, inbound calls, website registration inquiries and general questions or concerns regarding our products to trade and marketing team.

What are we looking for?

Considering that the position will cover multimedia / multichannel support, like customer service, customer contact and technical support, or trade marketing activities, the following experience and skills are required:

• Inbound and Outbound customer service experience
• Experience working under pressure

Roles and Responsibilities

• Handle support/service escalations to/from clients
• Transfer calls to the Tier 2 department
• Will track and report system issues as needed
• Stay current with system information, changes and updates
• Comply with service level agreements
• Support and help on Process documentation
• Comply with the assigned schedule to cover the hours of operation
• Comply with the account KPIs
• Support with any other new process at the time the client requires it, if it has been officially included in our range of services

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.