Business Advisory Associate-Voice

Accenture in India; Gurugram District; On-site; INR 480,000 - 620,000; Full time

Job summary

Accenture in India is seeking a Business Advisory Associate for its engagement centre. The role focuses on customer service, handling complaints, order and return processing, and inquiries via multiple channels. You will support the trade and marketing teams while growing with the organization.

The position requires 1–3 years of experience with strong communication and the ability to work under pressure, including rotational shifts. Graduation is required.

Qualifications

• Inbound and outbound customer service experience.
• Experience working under pressure.
• Willingness to handle escalations and assist in process documentation.

Responsibilities

• Handle support/service escalations to/from clients.
• Transfer calls to the Tier 2 department.
• Track and report system issues as needed.
• Stay current with system information, changes and updates.
• Comply with service level agreements.
• Support and help on Process documentation.
• Comply with the assigned schedule to cover the hours of operation.
• Comply with the account KPIs.
• Support with any other new process as required; rotational shifts may be needed.

Skills

Customer service experience

Excellent communication

Ability to work under pressure

Team collaboration

Education

Any Graduation

Job description

Job Description

Skill required: Next Generation Customer Operations - Customer Service Technology

Designation

Business Advisory Associate

Qualifications

Any Graduation

Years of Experience

1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

We are looking for talented individuals in order to shape and contribute to the success of our new Engagement Centre. As a customer service Agent your primary role will be to assist our consumers/customers with complaint handling, order and return processing, inbound calls, website registration inquiries and general questions or concerns regarding our products to trade and marketing team. Client is constantly evolving; there is potential to grow with us in the engagement centre or to other areas of the company.

What are we looking for?

ESSENTIAL Considering that the position will cover multimedia / multichannel support, like customer service, customer contact and technical support, or trade marketing activities, the following experience and skills are required: Experience Required

• Inbound and Outbound customer service experience
• Experience working under pressure Roles and Responsibilities:
• Handle support/service escalations to/from clients
• Transfer calls to the Tier 2 department
• Will track and report system issues as needed
• Stay current with system information, changes and updates
• Comply with service level agreements
• Support and help on Process documentation
• Comply with the assigned schedule to cover the hours of operation
• Comply with the account KPIs
• Support with any other new process at the time the client requires it, if it has been officially included in our range of services
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts