Business Advisory Associate - Voice

Accenture; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Accenture is seeking a Business Advisory Associate to join the Next Generation Customer Operations - Incident Management team in Hyderabad, India. You will work within the Customer Support vertical to resolve customer queries, handle escalations, and provide best resolutions while ensuring SLA adherence.

The role involves transitioning from a resolving function to a value-generating service and may require rotational shifts. Graduation is the required qualification.

Qualifications

• 1 to 3 years of experience in incident management or customer support.
• Any Graduation is required.

Responsibilities

• Manage and resolve customer queries, handle escalations and complaints.
• Close faults and complaints within SLA targets.
• Monitor and manage incidents to minimize disruption and restore normal service quickly.

Skills

Incident Management

Customer Service

Education

Any Graduation

Job description

Skill required

Next Generation Customer Operations - Incident Management

Designation

Business Advisory Associate

Qualifications

Any Graduation

Years of Experience

1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world-s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA s.
• a transformation from a necessary function for resolving customer problems into a value generating service that is a strategic differentiator in the market
• Monitor, detect and manage any incident or event that disrupts the expected standard operation of a system, service or product within an infrastructure, as well as executing the proper responses to such events.

What are we looking for?

• Primary skill - Incident Management - P1
• Secondary skill - Customer Service - P1

Roles and Responsibilities

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your expected interactions are within your own team and direct supervisor.
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• The decisions that you make would impact your own work.
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.

Please note that this role may require you to work in rotational shifts

Qualification

Any Graduation