Business Advisory Associate

Accenture PLC; Dadri; On-site; INR 350,000 - 500,000; Full time

Benefits offered by this job

Equal Employment Opportunity

Job summary

Accenture is seeking a Business Advisory Associate to assist users with portal access, navigation, and benefit enrollment. You will resolve eligibility and coverage questions, document interactions, and maintain accurate service records while meeting SLA and quality targets.

Role requires 1–3 years of experience and strong communication, analytical thinking and attention to detail. Rotational shifts may apply; graduation is required.

Qualifications

• Graduation is required.
• 1–3 years of experience in related role.
• Strong communication and problem-solving abilities.

Responsibilities

• Assist users with portal access, navigation, and benefit enrollment.
• Resolve eligibility, coverage, and benefits-related issues.
• Document interactions and maintain service records.
• Meet established SLA, quality, and customer satisfaction targets.
• Escalate complex issues to appropriate teams and follow through to resolution.

Skills

Communication

Problem solving

Attention to detail

Time management

Multi-system navigation

Education

Graduation

Job description

Skill required:

Insurance Services - Insurance Claims

Designation:

Business Advisory Associate

Qualifications:

Any Graduation

Years of Experience:

1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Assist users with portal access, navigation, and benefit enrollment.
• Resolve eligibility, coverage, and general benefits-related issues.
• Document interactions accurately and maintain service records.
• Meet established SLA, quality, and customer satisfaction targets.
• Escalate complex issues to appropriate teams and follow through to resolution.
• The Team serves as the primary point of contact for employees and members seeking assistance with benefits-related inquiries. The team provides support to clients and help them navigate the MyBen Portal, resolve enrollment and eligibility issues, answer benefits-related questions, and ensure a seamless customer experience while meeting service, quality, and compliance standards.
• Strong verbal and written communication skills
• Ability to navigate multiple systems and web-based applications
• Problem-solving and analytical thinking
• Knowledge of employee benefits, enrollment, and eligibility processes (preferred)
• Attention to detail and accuracy in documentation
• Strong organizational and time-management skills

What are we looking for?

• We are looking for customer-focused and detail-oriented professionals who are passionate about delivering an exceptional support experience. The ideal candidate should possess strong communication skills, a problem-solving mindset, and the ability to effectively manage employee benefits inquiries received through various communication channels

Roles and Responsibilities:

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your expected interactions are within your own team and direct supervisor.
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• The decisions that you make would impact your own work.
• You will an individual contributor as a part of a team, with a predetermined, focused scope of work.

Please note that this role may require you to work in rotational shifts Any Graduation

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.