Business Advisory Analyst

Accenture PLC; Dadri; Sur place; INR 600 000 - 900 000; Plein temps

Résumé du poste

Accenture PLC is seeking a Business Advisory Analyst in India to assist users with portal access, enrollment, and benefits questions. You will resolve eligibility and coverage issues, document interactions, and ensure service levels are met. The role involves collaboration with teams to manage inquiries and maintain high customer satisfaction.

The position requires 3–5 years of experience and any graduation. You may work in rotational shifts as part of a dynamic, client-focused environment.

Qualifications

• 3–5 years of relevant experience.

Responsabilités

• Assist users with portal access, navigation and benefit enrollment.
• Resolve eligibility, coverage and general benefits-related issues.
• Document interactions accurately and maintain service records.
• Meet established SLA, quality and customer satisfaction targets.
• Escalate complex issues to appropriate teams and follow through to resolution.
• Serve as primary contact for employees and members seeking assistance with benefits-related inquiries.
• Navigate multiple systems and web-based applications with strong communication skills.
• Demonstrate problem-solving and analytical thinking.

Connaissances

Insurance Claims

Formation

Any Graduation

Description du poste

Skill required: Insurance Services - Insurance Claims

Designation: Business Advisory Analyst

Qualifications: Any Graduation

Years of Experience: 3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

• Assist users with portal access, navigation, and benefit enrollment.
• Resolve eligibility, coverage, and general benefits-related issues.
• Document interactions accurately and maintain service records.
• Meet established SLA, quality, and customer satisfaction targets.
• Escalate complex issues to appropriate teams and follow through to resolution.
• The Team serves as the primary point of contact for employees and members seeking assistance with benefits-related inquiries. The team provides support to clients and help them navigate the MyBen Portal, resolve enrollment and eligibility issues, answer benefits-related questions, and ensure a seamless customer experience while meeting service, quality, and compliance standards.
• Strong verbal and written communication skills
• Ability to navigate multiple systems and web-based applications
• Problem-solving and analytical thinking
• Knowledge of employee benefits, enrollment, and eligibility processes (preferred)
• Attention to detail and accuracy in documentation
• Strong organizational and time-management skills

What are we looking for?

• We are looking for customer-focused and detail-oriented professionals who are passionate about delivering an exceptional support experience. The ideal candidate should possess strong communication skills, a problem-solving mindset, and the ability to effectively manage employee benefits inquiries received through various communication channels

Roles and Responsibilities:

• In this role you are required to do analysis and solving of lower-complexity problems.
• Your day to day interaction is with peers within Accenture before updating supervisors.
• In this role you may have limited exposure with clients and or Accenture management.
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments.
• The decisions you make impact your own work and may impact the work of others.
• You will be an individual contributor as a part of a team, with a focused scope of work.
• Please note that this role may require you to work in rotational shifts

Any Graduation

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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