Business Advisory Associate

Accenture in India; Hyderabad; On-site; INR 350,000 - 550,000; Full time

Job summary

Accenture in India is seeking a Business Advisory Associate to support IT Troubleshooting within the Customer Support vertical. You will resolve customer queries, handle escalations, and close faults within SLA while maintaining quality labeling of issues.

The role requires 1 to 3 years of experience with any graduation and C1-level English proficiency, plus strong documentation and collaboration with diverse teams.

Qualifications

• Graduation in any discipline.
• 1 to 3 years of experience.
• C1 level English proficiency.

Responsibilities

• Support customer inquiries and resolve queries within SLA.
• Handle escalations and complaints from dissatisfied customers with best resolutions.
• Label bug reports with predefined labels to categorize issue types.
• Review and annotate reports following labeling taxonomy to improve guides and taxonomy structure.
• Communicate effectively with technical and non-technical teams.
• Work in rotational shifts.

Skills

Next Generation Customer Operations -

Education

Any Graduation

Tools

Jira

ServiceNow

Job description

Skill required: Next Generation Customer Operations - IT Troubleshooting

Designation: Business Advisory Associate

Qualifications: Any Graduation

Years of Experience: 1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA s.
• The Labelling workflow involves reviewing and annotating bug reports with predefined labels to
• categorize issue types. This requires applying judgment, product subject matter expertise, and
• following structured labelling taxonomies and decision trees to ensure quality and minimize
• ambiguity. The workflow also includes proactively flagging edge cases or areas of ambiguity to
• improve guides and taxonomy structure.
• A form of technology problem solving, often applied to repair failed products or processes on a machine or a system. What are we looking for?
• Minimum 1 years of experience in technical product labeling or operations
• C1 (CEFR) level English proficiency.
• Detail-oriented with proven ability to follow guidelines and standard operating procedures.
• Ability to effectively adapt to dynamic guidelines and procedure or protocol changes and avoid errors in complex tasks and deliver within SLA.
• Strong communication skills, including documentation and collaboration with technical and non-technical teams.
• Familiarity with issue tracking tools (e.g. Jira, ServiceNow) and labeling or annotation user interfaces.
• Exposure to metrics Roles and Responsibilities:
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your expected interactions are within your own team and direct supervisor.
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• The decisions that you make would impact your own work.
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
• Please note that this role may require you to work in rotational shifts