Business Advisory Associate-Messaging

Accenture in India; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Accenture is hiring a Business Advisory Associate in Hyderabad to support incident management within the Customer Support vertical. You will handle customer queries, escalations, and SLA-based resolutions.

The role requires 1 to 3 years of experience and graduation. You may work in rotational shifts and contribute to transforming incident handling into value-generating services.

Qualifications

• 1–3 years of experience in incident management or similar support roles.
• Graduation is required.
• Experience with SLA-based resolutions.

Responsibilities

• Manage customer queries, escalations, and dissatisfaction resolutions.
• Close faults and complaints within defined SLAs.
• Transform incident handling into a value-generating service.
• Monitor incidents and respond to events to maintain operations.
• Work in rotational shifts.

Skills

Incident Management

Customer Service

Education

Graduation

Job description

Job Description:

Skill required: Next Generation Customer Operations - Incident Management

Designation: Business Advisory Associate

Qualifications: Any Graduation

Years of Experience: 1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA s.
• a transformation from a necessary function for resolving customer problems into a value generating service that is a strategic differentiator in the market
• Monitor, detect and manage any incident or event that disrupts the expected standard operation of a system, service or product within an infrastructure, as well as executing the proper responses to such events. What are we looking for?
• Primary skill - Incident Management - P1
• Secondary skill - Customer Service - P1 Roles and Responsibilities:
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your expected interactions are within your own team and direct supervisor.
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• The decisions that you make would impact your own work.
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
• Please note that this role may require you to work in rotational shifts