Bus & Technology Delivery Manager

8102 ASOL-Mumbai STPI Company; Mumbai; On-site; INR 1,500,000 - 1,900,000; Full time

Job summary

Accenture is seeking a Bus & Technology Delivery Manager in Mumbai to lead talent development via learning operations design. You will map client environments, define learning strategies, and oversee service delivery, programs and new business development.

The role requires 13–18 years of experience, a bachelor's degree, and strong leadership and communication skills to work with cross‑functional teams across learning, HR operations and technology.

Qualifications

• Understanding client environment, business strategy, and learning approach.
• Experience in Learning Operations and service delivery.
• Strong leadership and communication skills.
• Experience with business development and project management.

Responsibilities

• Capture business requirements and skill gaps using templates.
• Identify sponsors and SME resources for training strategy.
• Conduct skill assessments to identify gaps.
• Design learning needs analysis and document findings.
• Develop tailored training plans for groups and roles.
• Architect learning solutions within budget limitations.
• Design measurement strategies for client training.
• Promote learning approaches like 70/20/10 and social learning.

Skills

Talent Development

Learning Operations

Leadership

Service Delivery

Project Management

Excellent Communications

Education

Bachelor's Degree

Job description

Skill required: Talent Development - Learning Operations Designation: Bus & Technology Delivery Manager Qualifications:Any Graduation Years of Experience:13 to 18 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Responsible for understanding the clients operating environment and business strategy, organization structure, and learning and collaboration approach. The Business Interlock Manager uses this knowledge to manage client relationships, demand pipeline, issue resolution, learning program design, reporting, and new business development.
• Talent Development process
• Leadership ability
• Thorough understanding of the Service Line
• Thorough understanding of Business Process Outsourcing
• Learning Operations Experience
• Service Delivery Experience
• Process Improvement Experience
• Business Development Experience
• Project Management Experience
• Excellent Communications
• Demonstrates the ability to work as part of a team adding positive attitude and business focus

What are we looking for?

• Primary skill - Learning Operations - P3
• Bachelors Degree
• Previous experience in service delivery operations (7+ years)
• Previous Experience working in Learning and or Talent & HR operations. Related operations experience considered. (7+ years)

Roles and Responsibilities:

• Leverage appropriate tools and templates to capture business requirements, skill and performance gaps, and unique audience needs.
• Work with the client to identify business sponsors, champions, content managers, and other SME resources to partner with on training strategy initiatives.
• Conduct skill assessments to identify current skill gaps and areas of expertise.
• Design learning needs analysis approach (interviews, workshop, etc.) for a target audience. Document findings, learning objectives, and viable learning solutions in a Preliminary Learning Brief (PLB) or Project Definition & Planning (PDP) template.
• Analyze and refine the performance requirements and learning priorities identified during the learning needs analysis phase.
• Develop training plans tailored to individual groups and roles within the clients organization.
• Architect the learning solution given the business requirements, client context, and budget limitations, with a focus on innovative and industry leading solutions.
• Apply best practices, leverage other capability groups within Accenture (i.e., Accenture Learning Delivery, Accenture Knowledge Management Services, Content Development, etc.), and utilize external solutions, as appropriate.
• Design and manage the measurement strategies for each client training solution. Partner with business sponsors and champions to ensure progress against and in alignment with target goals.
• Work with clients to design learning strategies that move organization to new ways of learning (e.g., 70 20 10, learning anywhere, social learning, gamification).
• Understand the clients broader Talent Management Strategy, including Talent Acquisition, Talent Development, Performance & Progression, and Leadership Development.
• Work with the client to review existing competency models and or design new ones. Align talent and learning initiatives solutions to competency model framework

Any Graduation About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture