Builder - Elite Lux

Cars24; Gurgaon; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Cars24 in Gurgaon is seeking a Program Manager to design and drive strategic initiatives across the organization. You will lead cross-functional teams, align programs with business goals, engage stakeholders, and monitor progress with KPIs to ensure on-time delivery and quality.

The role demands strong communications, negotiation, and analytical skills to optimise revenue and customer experiences across the car lifecycle.

Qualifications

• Leadership and team management across cross-functional teams.
• Conflict resolution and effective communication.
• Strong business acumen and ability to align programs with goals.
• Problem solving with data-driven decisions.
• Excellent verbal and written communication and reporting.
• Negotiation and stakeholder management.
• Analytical skills and ability to create dashboards.
• Risk identification and crisis management capabilities.
• Financial acumen for budgeting and forecasting.
• Cost control and client relationship management.

Responsibilities

• Design comprehensive program plans aligned with business objectives.
• Ensure programs align with overall business strategy.
• Engage with internal and external stakeholders.
• Manage stakeholder expectations and deliverables.
• Oversee project execution within scope, time, and budget.
• Monitor quality and performance with KPIs.
• Lead management and monetisation initiatives for leads.
• Account onboarding and experience management to retain accounts.
• Provide regular status updates to senior management.
• Identify process improvements and implement enhancements.

Skills

Leadership

Stakeholder Management

Program Management

Strategic Thinking

Communication

Negotiation

Analytical Skills

Reporting & Dashboards

Risk Management

Financial Acumen

Job description

A single tap on your phone unlocks a world that transforms your entire car ownership journey, covering every milestone - from finding your perfect match to keeping it running smoothly, to selling it later. That's the future we are building at Cars24. Our mission is to ensure car ownership is stress-free. We want our customers to focus on the open road, not roadside worries. We are building a one-stop shop, a Super App for all their car needs, powered by technology, data science, and deep customer insights. We are already one of the largest Auto-tech companies in the world, but we are not stopping here. We aim to grow 10x in the next five years.

What will you drive?

Develop and Implement Program Plans: Design comprehensive plans that align with business objectives. This includes defining scope, setting goals, and creating timelines.

Strategic Alignment: Ensure that programs align with the overall business strategy and contribute to achieving strategic goals.

Engage with Stakeholders: Identify, manage, and communicate with internal and external stakeholders, including clients, vendors, and team members.

Expectation Management: Set and manage stakeholder expectations, ensuring alignment on program objectives and deliverables.

Project Oversight: Project Execution: Oversee the execution of projects within the program, ensuring they are delivered on time, within scope, and within budget.

Quality Control: Monitor and evaluate project performance, ensuring quality standards are met.

Lead Management & monetisation: Develop and manage the visibility around leads and its monetisation.

Account onboarding: Account onboarding and experience management to retain the account.

Performance Monitoring and Reporting: Monitor program progress against goals and objectives, using performance metrics and KPIs.

Reporting: Provide regular updates and reports to senior management and stakeholders on program status, achievements, and challenges.

Process Improvement: Continuously assess and identify areas for process improvement within the program.

Implement Enhancements: Propose and implement changes to improve program efficiency and effectiveness

Who are we looking for?

Leadership and Team Management: Ability to build, lead, and motivate cross-functional teams.

Conflict Resolution: Skills in managing conflicts and facilitating effective team communication.

Business Acumen: Strong understanding of business strategy and how to align programs with organizational goals.

Problem Solving: Ability to think critically and solve complex problems.

Communication Skills: Excellent verbal and written communication skills for interacting with stakeholders, presenting ideas, and reporting progress.

Negotiation: Skilled in negotiating and influencing others to achieve program objectives.

Analytical Skills: Ability to analyze data, interpret metrics, and use insights to drive decision-making.

Reporting: Proficiency in creating detailed reports and dashboards.

Risk Identification: Skills in identifying potential risks and developing mitigation strategies.

Crisis Management: Ability to manage and resolve crises effectively.

Financial Acumen: Experience in managing budgets and financial forecasts.

Cost Control: Skills in monitoring and controlling program expenses.

Client Relations: Ability to understand and address client needs and expectations.

Service Delivery: Ensuring high-quality service delivery and customer satisfaction.

Gear up and join our winning and exciting team at Cars24, where every day is a drive towards success!