Brokerage Team Leader

UPS Supply Chain Solutions (UPS SCS); Pune District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

UPS Supply Chain Solutions in Pune is seeking a Team Lead to provide coaching and mentorship, drive automation initiatives, and oversee courier and brokerage workflows. The role focuses on accurate payments processing, process optimization, and maintaining service levels in a fast-paced environment.

You will lead associates, manage priorities, and collaborate with cross-functional teams to implement improvements and ensure high productivity and quality standards.

Qualifications

• Proven experience leading teams in operations or similar environments.
• Experience with automation and reporting tools (Power BI, Power Automate, VBA).
• Strong analytical, problem-solving and decision-making skills.
• Excellent verbal and written communication.

Responsibilities

• Lead, mentor, and develop associates through coaching and feedback.
• Oversee day-to-day US Brokerage operations to meet service levels.
• Manage workflow, prioritize tasks, and allocate resources for productivity.
• Act as liaison between associates and supervisors for effective communication.
• Drive automation and process improvements from planning to implementation.
• Collaborate with cross-functional teams to support business goals.
• Monitor metrics, review reports, identify trends, and implement improvements.
• Escalate issues and ensure timely resolution and customer satisfaction.

Skills

Leadership

Coaching

Automation

Reporting tools

Power BI

Power Automate

VBA

Analytics

Communication

Tools

Power BI

Power Automate

VBA

Job description

Job Summary

Team Lead is a full-time position responsible for providing departmental administrative, coaching, technical training and support to associates ensuring accurate and efficient identification and application of customer payments. Judgment and independent initiative may be required to identify, adapt and apply approaches to solve problems. This position monitors the efficiency of processes at their maximum level and ensures process, policy, and procedure changes are administered.

Key Responsibilities

• Lead, mentor, and develop associates through coaching, training, knowledge sharing, and regular performance feedback to support individual and team success.
• Oversee day‑to‑day US Brokerage operations, ensuring activities are completed accurately, efficiently, and within established service levels and timelines.
• Manage workflow prioritization, resource allocation, and task delegation to optimize productivity and meet departmental objectives.
• Serve as the primary liaison between Associates and Supervisors, ensuring effective communication, issue resolution, and alignment on business priorities.
• Drive automation and process improvement initiatives, including managing projects from planning through implementation to improve efficiency, reduce errors, and control costs.
• Collaborate with cross‑functional teams to implement operational solutions, system enhancements, and process changes that support business goals.
• Monitor operational, quality, and productivity metrics; review reports, identify trends, and implement corrective actions to maintain performance standards.
• Act as the first point of escalation for operational issues, associate concerns, and complex transactions, ensuring timely resolution and customer satisfaction.
• Maintain compliance with departmental procedures, internal controls, and audit requirements by conducting reviews, identifying exceptions, and implementing preventive and corrective actions.
• Foster a high‑performance culture by promoting accountability, continuous learning, professional development, teamwork, and adaptability to changing business needs.

Technical Skillset Required

• Excellent verbal and written communication skills.
• Preferred proven experience with automation and reporting tools (e.g., Microsoft Office applications, VBA, Power BI, Power Automate).
• Experience leading automation, process improvement, or operational efficiency initiatives.
• Strong analytical, problem‑solving, and decision‑making capabilities.
• Ability to interpret operational metrics and drive data‑based improvements.
• Strong leadership and stakeholder management skills.
• Ability to work effectively in a fast‑paced and dynamic environment.
• Flexible to work in 24x7 rotational shifts.

Additional Requirements

• Prior team leadership experience in any operational environment preferred.
• Immediate joiner preferred.

Employee Type

Permanent