Senior Transaction Processing Executive - Trading commission

Mphasis; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Mphasis in Bengaluru invites a L3 level Senior Transaction Processing Executive/Officer to manage Capital Market Brokerage documents for a US client. You will handle day‑to‑day processing within defined timelines and ensure SLA compliance.

The role demands strong MS Office skills, analytical acumen, and excellent communication to coordinate with onshore teams. Prior wealth management or broker‑dealer operations experience is preferred, with US shift timings from India.

Qualifications

• 3–5 years in financial services operations or wealth management
• Experience in client servicing or case management
• Knowledge of compensation or transaction processing preferred
• Bachelor’s degree in finance, business, or commerce

Responsibilities

• Manage day-to-day processing within defined timelines
• Adhere to KRA and SLA requirements
• Knowledge of client agreed SLA as discussed in monthly huddles and awareness sessions
• Become a process expert by getting trained in critical queues
• Be flexible with the needs of the customer and overachieve the numbers as per the need of the hour
• Keep the immediate manager informed of task accomplishment, issues if any identified
• Adhere to deadlines and always ensure fidelity on data submission.

Skills

MS Office

Excel

PowerPoint

Excel Macros

Email drafting

Data analysis

Communication Skills

Typing 28 WPM

Client Servicing

Education

Bachelor’s degree in finance

Business Administration

Commerce

Tools

Case routing tools

Workflow tools

SOP frameworks

Job description

L 3 level Senior Transaction Processing Executive/Officer to process the Capital Market Brokerage process documents for a Non-Voice BPS account (US Client)

Technical Skills

• Excellent MS Office skills MS Excel, Power Point, Excel Macros and E Mail Drafting & data analysis.
• Good Typing Speed of 28 WPM with >=95% accuracy
• Excellent Communication skills to attend Client Calls, Onshore Training etc
• Understanding of financial transactions / compensation structures (preferred)

Process Skills

• The Senior Transaction Processing Executive/Officer will support the service team by managing and resolving client compensation-related cases, including research, validation, categorization, and communication with financial advisors. This role involves working on a newly established workflow and queue, requiring strong analytical skills, attention to detail, adherence to communication, and compliance guidelines.
• Experience in wealth management / broker-dealer operations
• Familiarity with case routing and workflow tools
• Exposure to SOP-driven environments and quality frameworks

Behavioral Skills

• Strictly US Shift Working Hours (India late evening OR Night shift) should be flexible to do Over Time duty if required.
• Punctual and adherence to attendance and Leaves
• To report to Team Lead and follow the Instructions and the HR Policies as per Company

Certification

• Bachelor’s degree in finance, Business Administration, Commerce, or related field.
• Additional Certification on Stock Market Subjects is added advantage.
• No Engineering / Tech Graduates

Roles & Responsibilities

• Manage the day–to day processing as per the defined timelines of the LOB
• Adhere to the set KRA and SLA internal and external
• Knowledge of client agreed SLA as discussed in monthly huddles and awareness sessions
• Become a process expert by getting trained in critical queues
• To be flexible with the needs of the customer and overachieve the numbers as per the need of the hour
• Keep the immediate manager informed of task accomplishment, issues if any identified
• Adhere to deadlines and always ensure fidelity on data submission.

Experience requirements

• 3 - 5 years in financial services operations / wealth management/ Client servicing / case management
• Compensation or transaction processing (preferred)

Expected Competencies

• Strong analytical and problem-solving skills
• Excellent verbal and written communication (especially email etiquette)
• Attention to detail and accuracy
• Ability to manage multiple cases with tight deadlines
• Adaptability to new processes and workflows