BROADBAND OPERATIONS DOMAIN SME

Vrinda International; Bengaluru; On-site; INR 1,320,000 - 2,200,000; Full time

Job summary

Vrinda International seeks an experienced Broadband Operations Domain SME to guide AI-driven transformation programs for broadband service operations and customer experience.

You will lead domain initiatives, define AI use cases, collaborate with solution architects, data scientists, and operations teams, and drive KPI baselines and UAT sign-offs.

Qualifications

• Broadband domain leadership for AI-driven transformation programs.
• Define and validate AI use cases, automation, and analytics-driven optimization.
• Collaborate with Solution Architects, Data Scientists, AI Engineers, and Operations Teams.

Responsibilities

• Define and validate broadband operational workflows and AI use cases.
• Identify opportunities for AI, automation, and analytics-driven optimization.
• Support UAT, stakeholder workshops, and operational sign-offs.

Skills

Broadband access networks

Wi-Fi & home networks

Fault management & troubleshooting

Service assurance platforms

Network monitoring & KPIs

Broadband KPIs

OSS & OSS systems

Tools

OSS & Operational Support Systems

Job description

Welcome to Vrinda International's Talent Portal

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Job Description

HIRING | BROADBAND OPERATIONS DOMAIN SME ?

Experience: 10–12 Years

Budget: Up to ₹22 LPA

Work Mode: Work From Office – 5 Days a Week

About the Role

We are looking for an experienced Broadband Operations Domain SME to provide domain leadership for AI-driven transformation programs focused on broadband service operations and customer experience.

Requirements

Key Skills & Requirements

• Broadband Access Networks – FTTH/FTTx, GPON/XGS-PON
• Wi-Fi & Home Network Operations
• Broadband Fault Management & Troubleshooting
• Service Assurance Platforms
• Network Monitoring, Alarm Management & Performance Metrics
• Broadband KPIs – MTTR, FCR, Repeat Fault Rates & Device Health
• OSS & Operational Support Systems

AI & Transformation Responsibilities

• Define and validate broadband operational workflows and AI use cases
• Identify opportunities for AI, automation, and analytics-driven optimization
• Support AI use cases based on CPE and Broadband Network Telemetry
• Collaborate with Solution Architects, Data Scientists, AI Engineers, and Operations Teams
• Validate operational data, telemetry, KPIs, and customer experience metrics
• Convert troubleshooting procedures and SOPs into structured knowledge assets
• Support UAT, stakeholder workshops, requirement reviews, and operational sign-offs
• Define baseline KPIs and success metrics for transformation programs