BRM Quality Auditor, BRM

Amazon; Chennai; On-site; INR 450,000 - 900,000; Full time

Job summary

Amazon India Chennai is seeking a BRM Quality Auditor for the Kindle Books Self-Publishing operation. You will evaluate content appropriateness compliance for books submitted through Kindle Direct Publishing and help ensure adherence to service levels.

You will work in a cross-functional environment to drive process improvements, draft SOPs, and perform root cause analysis of escalations to minimize risk to the Kindle Store and enhance customer experience.

Qualifications

• 6+ months SDS Resolution Specialist experience.

Responsibilities

• Evaluate content appropriateness compliance for books submitted through Kindle Direct Publishing.
• Prioritize work time to ensure productivity and service levels.
• Identify opportunities to eliminate process redundancy.
• Leverage technology to bring continuous improvement to operational processes.
• Works effectively in a cross-functional environment.
• Responsible for ensuring program compliance by conducting research to minimize risk to the Kindle Store.
• Draft SOPs for the team to improve the customer experience and/or internal efficiency.
• Assist team with performance improvement efforts.
• Identify gaps in controls and escalate to manager.
• Maintain subject matter expertise specific to job functions and general industry awareness.
• Communicate with other departments researching complaints and acting on behalf of CRM.
• Drive root cause analysis of escalations.
• All other duties as assigned.

Skills

SDS Resolution

Stakeholder communication

Job description

Description

At Amazon, innovation drives growth and enables us to offer our customers more types of products conveniently and at even lower prices. Amazon Kindle is a revolutionary device and one of the most innovative businesses at Amazon. We envision wireless electronic reading experiences that embrace a physical book's simplicity and utility but take advantage of our store and the Kindle's ubiquitous wireless connectivity. Our mission for Kindle is to have every book in every language available in 60 seconds or less

The Amazon Kindle team is seeking a BRM Quality Auditor for our Kindle Books Self-Publishing Operation. This is an exciting opportunity to work on highly visible projects and be part of history in the making!

The BRM Quality Auditor will:

Evaluate content appropriateness compliance for books submitted through Amazon.com's Kindle Direct Publishing

Effectively prioritize work time to ensure productivity and fulfill team standards for time spent in order to consistently achieve service levels

Identify opportunities to eliminate process redundancy

Leverage technology and innovation to bring continuous improvement to the operational processes

Works effectively in a cross-functional environment

Candidate will be responsible for ensuring program compliance by conducting research to minimize risk to the Kindle Store

Draft SOPs for the team to improve the customer experience and/or internal efficiency

Assist team with performance improvement efforts

Identifies gaps in controls and processes and escalates to manager

Maintain subject matter expertise specific to job functions and general industry awareness

Communicate effectively with other departments, in and outside of Indie, in researching complaints and acting on behalf of CRM

Drive root cause analysis of escalations

All other duties as assigned

Key job responsibilities

At Amazon, innovation drives growth and enables us to offer our customers more types of products conveniently and at even lower prices. Amazon Kindle is a revolutionary device and one of the most innovative businesses at Amazon. We envision wireless electronic reading experiences that embrace a physical book's simplicity and utility but take advantage of our store and the Kindle's ubiquitous wireless connectivity. Our mission for Kindle is to have every book in every language available in 60 seconds or less

The Amazon Kindle team is seeking a BRM Quality Auditor for our Kindle Books Self-Publishing Operation. This is an exciting opportunity to work on highly visible projects and be part of history in the making!

The BRM Quality Auditor will:

Evaluate content appropriateness compliance for books submitted through Amazon.com's Kindle Direct Publishing

Effectively prioritize work time to ensure productivity and fulfill team standards for time spent in order to consistently achieve service levels

Identify opportunities to eliminate process redundancy

Leverage technology and innovation to bring continuous improvement to the operational processes

Works effectively in a cross-functional environment

Candidate will be responsible for ensuring program compliance by conducting research to minimize risk to the Kindle Store

Draft SOPs for the team to improve the customer experience and/or internal efficiency

Assist team with performance improvement efforts

Identifies gaps in controls and processes and escalates to manager

Maintain subject matter expertise specific to job functions and general industry awareness

Communicate effectively with other departments, in and outside of Indie, in researching complaints and acting on behalf of CRM

Drive root cause analysis of escalations

All other duties as assigned

Basic Qualifications

• 6+ months of SDS Resolution Specialist experience

Preferred Qualifications

• Experience communicating with a wide range of stakeholders, including peers and leadership

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.