Application Engineer II, Amazon

Amazon; Chennai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Join a pioneering team at a leading tech company dedicated to enhancing the reading experience on Kindle. This role involves engaging in operations and maintenance-driven coding projects, primarily utilizing Python and shell scripts, while also having the opportunity to work with Java and C++. You will play a crucial part in supporting software deployments, troubleshooting technical issues, and ensuring operational excellence. If you are passionate about technology and eager to contribute to innovative solutions that enhance customer experiences, this is the perfect opportunity for you to thrive in a dynamic and inclusive environment.

Qualifications

• 2+ years of software development or technical support experience required.
• Experience troubleshooting and debugging technical systems is essential.

Responsibilities

• Work on coding projects in Python or shell scripts and support software deployments.
• Troubleshoot, debug, and resolve technical issues while maintaining CI/CD pipelines.

Skills

Python

Shell Scripting

Java

C++

Problem-Solving

Technical Support

Communication Skills

Education

Bachelor's degree in engineering

Tools

AWS

CI/CD Pipelines

Unix

Job description

Are you interested in joining the team behind Amazon’s newest innovation? Come help us work on world class software for our customers!

Are you passionate about reading? Are you a fiction addict or do you love reading biographies and non-fiction? Do you consider yourself a learner for life? Do you like to transport yourself to another world when you read a great work of fiction? Do you love to read hardcopy of the books but at the same time like the convenience of carrying thousands of books on Kindle? Do you want to make reading on Kindle a more delightful experience?

Amazon Books mission statement is "We believe reading is essential for a healthy society; our mission is to inspire readers by making it easy to read more and get more out of reading." The Books team at Amazon is its oldest business, and Kindle has been leading the digital transformation of this centuries-old business.

Amazon Books is engaged in thinking and building features for Kindle that will make reading a delightful and differentiated experience.

Key Job Responsibilities

1. Work on operations and maintenance driven coding projects, primarily in Python or shell scripts, web technologies, with the potential for Java / C++ based projects.
2. Perform software deployments, support operations, software upgrades, and migrations.
3. Support and enable faster software delivery by maintaining CI/CD pipelines and automating them.
4. Troubleshoot, debug, evaluate, and resolve identified alarms.
5. Problem-solving and passion for operational excellence.
6. Must be able to prioritize and follow through with detail orientation independently.
7. Good verbal and written communication skills.

Some of the Key Job Functions

1. Provide support for incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple features and services.
2. Work on operations and maintenance driven coding projects, primarily in Python or shell scripts, web technologies, with the potential for Java based projects.
3. Resolve security vulnerabilities and risks and improve operational excellence.
4. Software deployment support in staging and production environments.
5. System and support status reporting.
6. Ownership of one or more digital products or components.
7. Customer notification and workflow coordination and follow-up to maintain service level agreements.
8. Work with the support team for handing-off or taking over active support issues and creating a team-specific knowledge base and skill set.

BASIC QUALIFICATIONS

1. 2+ years of software development or 2+ years of technical support experience.
2. Bachelor's degree in engineering or equivalent.
3. Experience troubleshooting and debugging technical systems.
4. Experience in Unix.
5. Experience scripting in modern programming languages.

PREFERRED QUALIFICATIONS

1. Experience with AWS, networks, and operating systems.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.