BRM Quality Auditor, BRM

Amazon; Chennai District; On-site; INR 550,000 - 900,000; Full time

Job summary

Amazon is seeking a BRM Quality Auditor for its Kindle Books Self-Publishing operation in Tamil Nadu. The role focuses on evaluating content compliance for books uploaded via Kindle Direct Publishing, prioritizing work to meet service levels, and driving continuous improvements in processes.

You will collaborate cross-functionally to minimize risk and draft SOPs to enhance customer experience. The position requires experience with SDS Resolution and strong communication with a broad range of

Qualifications

• 6+ months SDS Resolution Specialist experience.
• Experience communicating with a wide range of stakeholders, including peers and leadership.

Responsibilities

• Evaluate content appropriateness compliance for books submitted through Kindle Direct Publishing.
• Prioritize work time to ensure productivity and fulfill team standards for time spent to achieve service levels.
• Identify opportunities to eliminate process redundancy.
• Leverage technology and innovation to bring continuous improvement to operational processes.
• Work effectively in a cross-functional environment.
• Ensure program compliance by conducting research to minimize risk to the Kindle Store.
• Draft SOPs for the team to improve customer experience and/or internal efficiency.
• Assist team with performance improvement efforts.
• Identify gaps in controls and processes and escalate to manager.
• Maintain subject matter expertise specific to job functions and general industry awareness.
• Communicate with other departments in researching complaints and acting on behalf of CRM.
• Drive root cause analysis of escalations.
• All other duties as assigned

Skills

SDS Resolution

Stakeholder communication

Job description

DESCRIPTION

At Amazon, innovation drives growth and enables us to offer our customers more types of products conveniently and at even lower prices. Amazon Kindle is a revolutionary device and one of the most innovative businesses at Amazon. We envision wireless electronic reading experiences that embrace a physical book's simplicity and utility but take advantage of our store and the Kindle's ubiquitous wireless connectivity. Our mission for Kindle is to have every book in every language available in 60 seconds or less.

The Amazon Kindle team is seeking a BRM Quality Auditor for our Kindle Books Self-Publishing Operation. This is an exciting opportunity to work on highly visible projects and be part of history in the making!

The BRM Quality Auditor Will:

• Evaluate content appropriateness compliance for books submitted through Amazon.com's Kindle Direct Publishing
• Effectively prioritize work time to ensure productivity and fulfill team standards for time spent in order to consistently achieve service levels
• Identify opportunities to eliminate process redundancy
• Leverage technology and innovation to bring continuous improvement to the operational processes
• Works effectively in a cross-functional environment
• Candidate will be responsible for ensuring program compliance by conducting research to minimize risk to the Kindle Store
• Draft SOPs for the team to improve the customer experience and/or internal efficiency
• Assist team with performance improvement efforts
• Identifies gaps in controls and processes and escalates to manager
• Maintain subject matter expertise specific to job functions and general industry awareness
• Communicate effectively with other departments, in and outside of Indie, in researching complaints and acting on behalf of CRM
• Drive root cause analysis of escalations
• All other duties as assigned

Key job responsibilities

At Amazon, innovation drives growth and enables us to offer our customers more types of products conveniently and at even lower prices. Amazon Kindle is a revolutionary device and one of the most innovative businesses at Amazon. We envision wireless electronic reading experiences that embrace a physical book's simplicity and utility but take advantage of our store and the Kindle's ubiquitous wireless connectivity. Our mission for Kindle is to have every book in every language available in 60 seconds or less.

The Amazon Kindle team is seeking a BRM Quality Auditor for our Kindle Books Self-Publishing Operation. This is an exciting opportunity to work on highly visible projects and be part of history in the making!

The BRM Quality Auditor Will:

• Evaluate content appropriateness compliance for books submitted through Amazon.com's Kindle Direct Publishing
• Effectively prioritize work time to ensure productivity and fulfill team standards for time spent in order to consistently achieve service levels
• Identify opportunities to eliminate process redundancy
• Leverage technology and innovation to bring continuous improvement to the operational processes
• Works effectively in a cross-functional environment
• Candidate will be responsible for ensuring program compliance by conducting research to minimize risk to the Kindle Store
• Draft SOPs for the team to improve the customer experience and/or internal efficiency
• Assist team with performance improvement efforts
• Identifies gaps in controls and processes and escalates to manager
• Maintain subject matter expertise specific to job functions and general industry awareness
• Communicate effectively with other departments, in and outside of Indie, in researching complaints and acting on behalf of CRM
• Drive root cause analysis of escalations
• All other duties as assigned

BASIC QUALIFICATIONS

• 6+ months of SDS Resolution Specialist experience

PREFERRED QUALIFICATIONS

• Experience communicating with a wide range of stakeholders, including peers and leadership

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - ADCI - Tamil Nadu

Job ID: A10565702