Branch Sales Officer-Credit Cards

HDFC Bank Limited; Chennai; On-site; INR 360,000 - 540,000; Full time

Job summary

HDFC Bank Limited is seeking a Branch Sales Officer-Credit Cards to drive card acquisitions across Pan India. The role emphasizes sourcing, client outreach in branch catchments and open market, and achieving activation milestones.

The candidate should have 1–3 years of relevant experience, strong communication, and the ability to engage internal bank customers, partners, and walk-ins effectively.

Qualifications

• Graduate degree or higher required.
• 1 to 3 years of work experience in the profile.
• Strong communication and interpersonal skills.

Responsibilities

• Acquire credit card business from in-house and open market clients.
• Pitch credit cards to branch customers and via open market visits or tele sales.
• Lead generation and closure through telecalling, emailing, direct mailing, and walk-ins.
• Check eligibility and explain features and pricing for application processing.
• Ensure applications are complete per policy guidelines and submitted daily to the processing unit.
• Timely activation for sold cards and achieve activation within 3 months.
• Explain spending offers to newly acquired clients to increase card usage and cross-sell opportunities.

Skills

Team spirit

Interpersonal skills

Time management

Communication skills

Proactive approach

Persuasion & influence

Education

Graduate degree

Job description

Job Title:

Branch Sales Officer-Credit Cards

Job Details:

Business Unit: Credit Cards

Team: Credit Cards

Reports to: Sales Manager -Credit Card

Location: Pan India

Job Function: Sourcing Credit Card

Role Type: Individual Role

No of direct reportees: 0

Travel Required: Customer Visits etc.

Job Band Range: S1 & S2

JD Created date: 02-Feb-22

JD Updated date: 14-May-24

Version No: 1.1

Job Purpose:

Acquire new customers for payment business and ensure quality customer service for credit card sales.

Job Responsibilities:

Acquire credit card business from in-house and open market clients through various modes:

Pitching credit cards to internal bank customers in the branch catchment or via open market/corporate visits, tele sales.

Lead generation and closure through tele calling, e-mailing, direct mailing, and tapping walk-ins.

Checking eligibility, explaining features and pricing for application processing (physical or digital).

Track business for timely submission and processing:

Ensure applications are complete per policy guidelines and submitted daily to the processing unit.

Timely intervention for FTNR (First Time Not Right) cases.

Ensure activation of sold Credit cards:

Sell the right card to the right client with proper explanation of features and offers.

Achieve card activation as per product requirement within 3 months of issuance.

Connect with newly acquired clients to explain spending offers for increasing card usage and cross-sell opportunities.

Educational Qualifications:

Graduate and above

Key Skills:

Good Team spirit

Interpersonal skill

Time Management

Good Communication Skill

Proactive & focused approach

Ability to convince & influence

Experience Required:

1 to 3 Years of work experience in the profile.

Major Stakeholders:

CPA

Operation Team

Required Skills

Refer to the Job Description