Branch Sales Manager-Micro Business Loans

IDFC FIRST Bank; Haridwar; On-site; INR 900,000 - 1,500,000; Full time

Job summary

IDFC FIRST Bank in Haridwar, Uttarakhand invites applications for a Branch Sales Manager to scale the customer base and establish the bank as the financial partner of choice for customers across geographies.

The role involves sourcing and acquiring customers, building strong dealer and partner relationships, and leading Sales Officers with a focus on process adherence, productivity, and service quality to grow revenue at the branch.

Qualifications

• 8+ years of relevant experience in Sales Banking.
• Graduate degree in any discipline.
• Experience in sourcing and acquiring customers for a bank branch.
• Ability to build relationships with dealers and partners.
• Strong leadership and mentoring of Sales Officers.

Responsibilities

• Drive branch-level customer acquisition and grow the customer base.
• Ensure sales process adherence and productivity of Sales Officers.
• Mentor, manage and motivate the Sales Officers team.
• Monitor quality of savings accounts and product mix.
• Lead manpower planning, recruitment and training for on-roll and off-roll staff.
• Collaborate with other departments to offer best-in-class products and service.

Skills

Sales Banking

Customer sourcing

Team management

Customer relationship management

Recruitment & training

Education

Graduate - Any

Job description

Job Description:

Job Requirements

Job Title - Branch Sales Manager

Business Unit - Retail Banking

The role entails scaling up and growing the customer base for the branch. It also entails developing constructive relationships with customers and working closely with them to boost volume of business across geographies by establishing a strong foundation with them as their financial partner of choice. This role encapsulates the responsibility of customer sourcing and acquisitions and building strong relationships with key dealers, strategic partners to help in client sourcing and acquisition. This is a critical branch level role that directly impacts the revenue and P&L for the branch.

Roles & Responsibilities:

• Drive below the line activities in the assigned catchment to acquire new customers
• Ensure Sales process adherence & desired productivity of Sales Officers
• Manage, mentor and motivate the Sales Officers team
• Monitor & ensure sourcing of quality savings accounts – in terms of product mix and value driven customer -segments
• Monitor the quality of sourcing of products to evaluate developmental needs of the sales teams and drive the sales system towards quality standards where risks are well controlled
• Manage and improve the customer experience to establish a strong brand for the bank
• Spearhead manpower planning, recruitment and training processes for both on-roll and off-roll employees to ensure high performing talent across levels - Sales Officers
• Represent customer requirements as a customer advocate to the bank and give inputs to innovating new and relevant products
• Collaborate with other departments and functions to provide best-in-class products and service offerings to the customer

Managerial & Leadership Responsibilities:

• Monitor key parameters on productivity, hiring quality and attrition rates and make necessary improvements
• Mentor and coach team members to percolate ethos of customer centricity, innovation, compliance and integrity
• Create environment for team to focus on customer centricity and fulfilling customer’s needs holistically
• Attract & retain best-in class talent to meet Banks rapid growth targets

Educational Qualifications:

Graduate - Any

Experience:

8 + years of relevant experience in Sales Banking