Branch Operations Manager-Micro Business Loans

IDFC FIRST Bank; Tirupattur; On-site; INR 900,000 - 1,300,000; Full time

Job summary

IDFC FIRST Bank is seeking a Branch Operations Manager for the Mumbai branch to oversee day-to-day operations, disbursement, and customer relationships within Retail Banking. The role emphasizes adherence to policy, timely processing, and collaboration with Sales and Credit teams.

The ideal candidate has 2–5 years of experience in operations or customer service and holds a Graduate degree, with postgraduate qualification optional.

Qualifications

• Experience in branch operations or customer service.
• Familiarity with micro business loan (MBL) disbursement processes.
• Knowledge of bank policies and compliance requirements.

Responsibilities

• Manage Micro Business Loan (MBL) disbursement and related processes.
• Maintain turnaround time (TAT) and quality of files at disbursement.
• Coordinate with Sales, Credit, FCU for process and policy changes.

Skills

Operations management

Customer service

Disbursement processes

Education

Graduate – Any

Post Graduate – Any (Optional)

Job description

Job Description

Branch Operations Manager is responsible for day to day operations of the branch including Disbursement and customer relationship

Job Title – Branch Operations Manager- MBL

Place of work – Mumbai

Business Unit – Retail Banking

Function – Micro Business Loans

Roles & Responsibilities

• Responsible for managing Micro business loan Disbursement.
• To maintain TAT & Quality of the files at the timedisbursement
• Checking and disbursement of MBL cases on system based on the Company policy and parameters
• To co-ordinate with all Stake Holders like Sales, Credit, FCU on a regular basis for process and policy changes and daily work

Managerial & Leadership Responsibilities

• Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance and integrity
• Attract & retain best-in class talent to meet Banks rapid growth targets

Educational Qualifications

• Graduate – Any
• Post Graduate – Any (Optional)

Experience

Minimum of 2 to 5 Years of experience in Operations/ Customer Service.