Branch Operations Manager - Secured Lending

Godrej Industries Group; Thane; Hybrid; INR 600,000 - 900,000; Full time

Benefits offered by this job

Childcare benefits

Paid parental leave

Flexible work options

Remote work option

Comprehensive health insurance

Elder care support

Job summary

Godrej Industries Group invites applications for a Loan Processing & Documentation role within Godrej Capital. You will scrutinize loan documents, log files, and coordinate with credit and legal teams to ensure accuracy and timely processing.

The role emphasizes compliance, KYC, audits, MIS reporting, and coordination across sales, credit, and operations. 4–6 years of relevant experience required; open to candidates in Thane, Maharashtra.

Qualifications

• Loan processing and documentation skills demonstrated in processing loan applications.
• Knowledge of audit coordination and MIS reporting in a finance/loan domain.
• Understanding of KYC compliance and regulatory requirements.

Responsibilities

• Scrutinize and verify loan application documents for completeness and accuracy.
• Ensure timely login of files into the system and coordinate with credit and legal teams.
• Manage document collection, validation, and storage as per company policy.
• Support compliance & risk management by adhering to internal policies and regulatory guidelines.
• Monitor KYC compliance and flag discrepancies.
• Support audits with required documentation and clarifications.
• Maintain audit-ready records and coordinate with internal audits.
• Address audit findings and ensure timely closure of points.
• Act as a point of contact for customer queries related to documentation and disbursal.
• Coordinate with sales, credit, legal, and technical teams for smooth file movement.
• Ensure timely communication and updates to customers and stakeholders.
• Manage pre-disbursal checks and ensure compliance with sanction terms.
• Coordinate with central disbursal teams for timely fund release.
• Handle post-disbursal documentation, insurance and registration follow-ups.
• Maintain MIS for operational activities and share reports with stakeholders.
• Highlight bottlenecks and suggest process improvements.
• Support junior team members and conduct periodic training.

Skills

Loan processing

Documentation

Audit coordination

MIS reporting

KYC compliance

Job description

About Godrej Industries Group (GIG)

GIG is a holding company of the Godrej Industries. We have significant interests in consumer goods, real estate, agriculture, chemicals, and financial services through our subsidiary and associate companies, across 18 countries.

Job Requirements

GIG is a holding company of the Godrej Industries. We have significant interests in consumer goods, real estate, agriculture, chemicals, and financial services through our subsidiary and associate companies, across 18 countries.

www.godrejindustries.com

About Godrej Capital (GCL)

Godrej Capital is trusted lending partner advocating reliable, transparent, and fair lending practices backed by the legacy and trust of the Godrej Group spanning over 129 years.

www.godrejcapital.com

Job Description

Loan Processing & Documentation

• Scrutinize and verify loan application documents for completeness and accuracy.
• Ensure timely login of files into the system and coordinate with credit and legal teams.
• Manage document collection, validation, and storage as per company policy.
• Compliance & Risk Management
• Ensure adherence to internal policies, regulatory guidelines, and audit requirements.
• Monitor KYC compliance and flag discrepancies.
• Support internal and external audits with required documentation and clarifications.

Audit Responsibilities

• Maintain audit-ready documentation and records for all operational activities.
• Coordinate with internal audit teams during periodic and surprise audits.
• Address audit observations and ensure timely closure of audit points.
• Implement corrective actions and process improvements based on audit findings.
• Ensure branch operations are aligned with company’s SOPs and regulatory norms.

Customer Service & Coordination

• Act as a point of contact for customer queries related to documentation and disbursal.
• Coordinate with sales, credit, legal, and technical teams for smooth file movement.
• Ensure timely communication and updates to customers and stakeholders.

Disbursal & Post-Disbursal Activities

• Manage pre-disbursal checks and ensure compliance with sanction terms.
• Coordinate with central disbursal teams for timely fund release.
• Handle post-disbursal documentation, insurance and registration follow-ups.

MIS & Reporting

• Maintain and update daily/weekly/monthly MIS for operational activities.
• Share reports with the Ops Head and other stakeholders as required.
• Highlight bottlenecks and suggest process improvements.
• Team Support & Training
• Support junior team members in understanding processes and resolving issues.
• Conduct periodic training on documentation, compliance and system updates.

Work Experience

4-6 years

Benefits

Be an equal parent

• Childcare benefits for the birthing parent, commissioning parent (in case of surrogacy) or adoptive parent, and their partners
• 6 months of paid leave for primary caregivers, flexible work options on return for primary caregivers
• 2 months paid leave for secondary caregivers
• Caregiver travel for primary caregivers to bring a caregiver and children under a year old, on work travel

No place for discrimination at Godrej

• Gender-neutral anti-harassment policy
• Same sex partner benefits at par with married spouses
• Coverage for gender reassignment surgery and hormone replacement therapy
• Community partnerships and advocacy
• Persons with Disability (PwD) care

We Are Selfish About Your Wellness

• Comprehensive health insurance plans, as well as accident coverage for you and your family, with top-up options
• Elder care for those who might need to extend support to senior family members
• Preventative healthcare support
• Outpatient Department (OPD) coverage, including vaccinations, dental, vision, etc.
• Uncapped sick leave
• Flexible work options, including remote working and part‑time work
• Mental wellness and self-care programmes, resources and counselling

Celebrating wins, the Godrej Way

• Structured recognition platforms for individual, team and business-level achievements
• Digital and offline instant recognition platforms

An inclusive Godrej

Before you go, there is something important we want to highlight. There is no place for discrimination at Godrej. Diversity is the philosophy of who we are as a company. And has been for over a century. It’s not just in our DNA and nice to do. Being more diverse - especially having our team members reflect the diversity of our businesses and communities - helps us innovate better and grow faster. We hope this resonates with you.

We take pride in being an equal opportunities employer. We recognise merit and encourage diversity. We do not tolerate any form of discrimination on the basis of nationality, race, colour, religion, caste, gender identity or expression, sexual orientation, disability, age, or marital status and ensure equal opportunities for all our team members.