Branch Operations Manager

CSB Bank; Puducherry; On-site; INR 700,000 - 1,100,000; Full time

Job summary

CSB Bank’s Puducherry branch seeks a Branch Operations Manager to oversee daily operations including cash handling, account opening, and service requests. The role emphasizes strict adherence to KYC/AML, RBI and audit norms while partnering with sales and service teams to boost customer experience.

The position requires 3 to 9 years of branch ops experience and a graduate qualification, with banking certifications preferred.

Qualifications

• Graduate degree is required.
• Knowledge of KYC/AML and RBI guidelines is preferred.
• Experience with audit/compliance processes is important.

Responsibilities

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation).
• Servicing branch customers and maintaining branch operation in-line with Audit Compliance requirements.
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality.
• Track service metrics (TAT, FTR, complaints) and implement RCA-based fixes.
• Prepare for audits/inspections; maintain records and resolve observations on time.
• Cross-sell insurance/investments and activate digital banking for all new customers.
• Train frontline on process updates and compliance requirements.
• Inventory management of customer deliverables and gold loan packets.

Skills

KYC/AML knowledge

Audit/compliance

Cash operations

Team training

Education

Graduate

Job description

Branch Operations Manager - Puducherry

Owns daily branch operations including cash, clearing, account opening, and service requests; ensures strict adherence to KYC/AML, RBI and audit norms; partners with sales and service teams to enhance customer experience.

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality
• Track service metrics (TAT, FTR, complaints) and implement RCA-based fixes
• Prepare for audits/inspections; maintain records and resolve observations on time
• Cross-sell insurance/investments and activate digital banking for all new customers
• Train frontline on process updates and compliance requirements
• Inventory management of customer Deliverables and gold loan packets

Experience

3 to 9 years (branch ops)

Qualifications

Graduate; Banking certifications preferred

Certifications

Preferred - JAIIB/CAIIB

Experience Level

Mid Level