Branch Operations Manager

Ujjivan Small Finance Bank; Jalandhar; On-site; INR 600,000 - 900,000; Full time

Job summary

Ujjivan Small Finance Bank in Jalandhar is seeking a Branch Operation Manager with 3 to 6 years of banking operations experience. The role requires ensuring smooth branch administration, infrastructure management and staff coordination to deliver timely customer service.

You will drive walk-in sales, handle customer life event processes, and build strong customer relationships by providing exceptional service, especially when other sales personnel are unavailable.

Qualifications

• Systematic, meticulous and timely customer service.
• Process oriented approach to banking operations.
• Multitasking ability to manage branch tasks efficiently.
• Take responsibility for administration and control of branch operations, including infrastructure and personnel.
• Handle walk-in sales when liabilities/assets sales personnel are unavailable, and drive leads.

Responsibilities

• Take overall responsibility for administration and control of branch operations, including its infrastructure and personnel
• Drive leads from walk-in customers
• Handle walk-in sales in absence of liabilities/assets sales personnel
• Oversee adherence to customers life event management at branch
• Handle walk-in customers in the absence of the CCR; build & manage robust relationships with the customers by providing exceptional customer service

Skills

Customer service

Multitasking

Process orientation

Education

Any Graduate

Job description

Hiring... || Branch Operation Manager || Jalandhar

Required Location- Jalandhar

Required Experience - 3 to 6 Years in Banking Operations

Required Qualification- Any Graduate

Job Description-

• Systematic; meticulous and timely customer service
• Process Orientation
• Multitasking ability
• Take overall responsibility for administration and control of the branch operations, including its infrastructure and personnel
• Handle walk-in sales in absence of liabilities/assets sales personnel
• Drive leads from walk-in customers
• Handle walk-in sales in absence of liabilities/assets sales personnel
• Oversee adherence to customers life event management at branch
• Handle walk-in customers in the absence of the CCR; build & manage robust relationships with the customers by providing exceptional customer service