Branch Manager West Godavari

CSB Bank; India; Sur place; INR 900 000 - 1 350 000; Plein temps

Résumé du poste

CSB Bank is seeking a Branch Manager to drive branch business growth, manage customer relationships, and ensure operational governance. You will develop portfolios, monitor performance, and implement controls to meet profitability and customer experience goals.

Responsibilities include growing CASA and deposits, deepening customer relationships, ensuring superior service, KYC/AML compliance, audit readiness, and coaching branch staff to achieve targets and succession planning.

Qualifications

• 6–12 years experience including team leadership.
• Graduate degree; MBA preferred.
• Experience in banking or financial services.
• Strong understanding of KYC/AML and regulatory guidelines.
• Excellent communication and leadership skills.

Responsabilités

• Drive growth in CASA, term deposits, assets, and third-party products while ensuring profitability and portfolio quality.
• Develop and deepen customer relationships to improve acquisition, retention, cross-sell, and overall performance.
• Ensure delivery of superior customer service standards, timely grievance resolution, and adoption of digital banking solutions.
• Monitor branch profitability, revenue streams, yields, fee income, and cost efficiency; implement corrective actions.
• Ensure adherence to KYC, AML, regulatory guidelines, internal policies, and risk management frameworks.
• Lead, coach, and develop branch staff to enhance productivity, service quality, and business performance.
• Monitor performance against targets and implement action plans to achieve branch objectives.
• Drive succession planning, employee engagement, and capability development initiatives.

Connaissances

Team leadership

Customer relationship management

Portfolio management

Formation

Graduate

MBA (preferred)

Description du poste

Job Description:

To manage branch business growth, customer relationship management, operational governance and service delivery through portfolio development, performance monitoring, regulatory compliance and implementation of effective operational controls to achieve business, profitability and customer experience objectives.

Responsibilities

• Drive growth in CASA, Term Deposits, Assets, and Third-Party Products while ensuring profitability and portfolio quality.
• Develop and deepen customer relationships to improve acquisition, retention, cross-sell, and overall business performance.
• Ensure delivery of superior customer service standards, timely grievance resolution, and adoption of digital banking solutions.
• Monitor branch profitability, revenue streams, yields, fee income, and cost efficiency and implement corrective actions where required.
• Ensure adherence to KYC, AML, regulatory guidelines, internal policies, and risk management frameworks.
• Maintain operational excellence through effective management of cash, vault operations, documentation, reconciliations, and branch controls.
• Ensure audit readiness, timely closure of observations, and adherence to governance and compliance requirements.
• Lead, coach, and develop branch staff to enhance productivity, service quality, and business performance.
• Monitor performance against business targets and implement action plans to achieve branch objectives.
• Drive succession planning, employee engagement, and capability development initiatives within the branch.

Qualifications

Experience Range: 6 to 12 Years (incl. team leadership)

Qualifications:
Graduate

MBA (preferred)

Requirements: