Branch Manager Achipatti

CSB Bank; Achampatti; On-site; INR 800,000 - 1,500,000; Full time

Job summary

CSB Bank is seeking an experienced branch leader in Tamil Nadu to drive business growth, manage customer relationships, and ensure compliance with governance and risk controls. The role focuses on portfolio development, performance monitoring, and delivering excellent service.

You will oversee staff, coach teams, and implement action plans to hit branch objectives while promoting digital banking solutions and regulatory adherence.

Qualifications

• Experience 6–12 years incl. team leadership.
• MBA preferred but not mandatory.
• Graduate degree mandatory.

Responsibilities

• Drive growth and profitability of the branch portfolio.
• Develop and deepen customer relationships for acquisition and retention.
• Ensure superior service, timely grievance resolution, and digital banking adoption.
• Monitor branch profitability, revenue streams, yields, fees and cost efficiency; take corrective actions.

Skills

CRM

Leadership

KYC/AML

Governance

Education

Graduate

MBA

Tools

Core Banking

Job description

Job Description:

To manage branch business growth, customer relationship management, operational governance and service delivery through portfolio development, performance monitoring, regulatory compliance and implementation of effective operational controls to achieve business, profitability and customer experience objectives.

Responsibilities

• Drive growth in CASA, Term Deposits, Assets, and Third-Party Products while ensuring profitability and portfolio quality.
• Develop and deepen customer relationships to improve acquisition, retention, cross-sell, and overall business performance.
• Ensure delivery of superior customer service standards, timely grievance resolution, and adoption of digital banking solutions.
• Monitor branch profitability, revenue streams, yields, fee income, and cost efficiency and implement corrective actions where required.
• Ensure adherence to KYC, AML, regulatory guidelines, internal policies, and risk management frameworks.
• Maintain operational excellence through effective management of cash, vault operations, documentation, reconciliations, and branch controls.
• Ensure audit readiness, timely closure of observations, and adherence to governance and compliance requirements.
• Lead, coach, and develop branch staff to enhance productivity, service quality, and business performance.
• Monitor performance against business targets and implement action plans to achieve branch objectives.
• Drive succession planning, employee engagement, and capability development initiatives within the branch.
  

Qualifications

Experience Range: 6 to 12 Years (incl. team leadership)

Qualifications:
Graduate

MBA (preferred)

Requirements: