Branch Manager-south 1 & 2

Ujjivan Small Finance Bank; Vellur, Satyamangalam; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Ujjivan Small Finance Bank is seeking a Branch Manager responsible for driving business targets for liabilities assigned to the branch. The role involves managing exceptional customer service, overseeing branch operations, and ensuring compliance with regulations.

The ideal candidate will have experience in banking, strong leadership skills, and a focus on enhancing customer satisfaction. This full-time position supports branch performance through efficient management of staff and strategic marketing initiatives.

Qualifications

• Proven experience as a Branch Manager or similar role in banking.
• Strong understanding of banking regulations and compliance.
• Excellent leadership and decision-making skills.

Responsibilities

• Drive business targets for liabilities assigned to the branch.
• Manage exceptional customer service and branch operations.
• Monitor performance of branch staff and manage team of 5-7.

Skills

Customer Service

Sales Management

Team Leadership

Compliance Knowledge

Marketing Strategy Implementation

Education

Bachelor's degree

Job description

Job Description

POSITION DESCRIPTION

Job Title: Branch Manager

Grade: CM

Department: Branch Banking

Location: Branch

Type of Position: Full-time

Reports To: Cluster Head / Regional Head Branch Banking

Direct reporting: RM, BDE/AAM/AM

Dotted line reporting: BOO/BOSM

Role Purpose / Objective

• This role is responsible for driving the entire business targets for liabilities assigned to the branch; Manage exceptional customer service, proactive sales environment and efficient branch operations, while adhering to regulations/compliance requirements; Focus on retaining existing customers, increasing the customer base and cross-selling Ujjivan's products and services; Oversee branch operations, cash management and service quality; work closely with product and marketing teams to drive campaigns at their branches.
• The incumbent monitors daily performance of branch staff and manages a team of 5 to 7 employees.
• This role is applicable only to Gold Silver Branches.

Size of the Role

FINANCIAL SIZE

NON-FINANCIAL SIZE

• Entire liability target for the branch
• CASA Book as per the branch
• TASC Book as per the branch
• BB-FIG Book as per the branch
• Segmentwise book (NR, Senior Citizen, HNI etc) as per the branch
• Number target for all the respective products.
• CA
• SA
• TASC
• Snr Citizen
• HNI
• NR

Key Duties / Responsibilities of the Role

Business

• Implement branch specific marketing communication strategies to continuously strengthen the Ujjivan brand.
• This role is responsible for driving the entire business targets for liabilities assigned to the branch.
• Manage exceptional customer service, proactive sales environment and efficient branch operations, while adhering to regulations/compliance requirements.
• Focus on retaining existing customers, increasing the customer base and cross-selling Ujjivan's products and services.
• Oversee branch operations, cash management and service quality; work closely with product and marketing teams to drive campaigns at their branches.
• Monitor daily performance of branch staff.
• To manage a team of 5 to 7 employees.
• Cascade targets to the branch staff and ensure achievement is tracked through periodic reviews.
• Ensure all deferrals taken are cleared within the specific period.
• Monitor the overall portfolio of the branch; ensure adherence to compliance and regulatory norms are met.

Customers

• Ensure customers are educated about all products/services offered by Ujjivan.
• Ensure courteous customer service is offered to customers by the branch staff.
• Reduce customer attrition by guiding CCR(s) on exit interviews, customer engagement programs etc.
• Lead customer connect initiatives in the branch vicinity.

Internal Process

• Oversee and ensure efficiency in branch/ATM operations through adherence to TAT for various internal and customer end processes; drive utilization of alternate channels.
• Ensure compliance with banking guidelines, quality framework and audit requirements; ensure speedy resolution of any audit observations and take necessary steps to prevent recurrence.
• Ensure compliance with Know Your Customer (KYC), Anti-Money Laundering (AML), audit and other regulations applicable laws in the branch.
• Monitor, control and minimize all expenses in the Branch, such as telephone, consumption of stationery, computer consumables, electricity and other overheads without sacrificing quality.

Location - Vellore,Bodinayakanur,Sathyamangalam,Erode,Vaikom,Kottarakkara,Rajapalayam,Nagercoil,Haveri,Thiruvananthapuram