Senior Branch Manager (Pune)

Ujjivan Small Finance Bank; Pune District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Ujjivan Small Finance Bank invites applications for the role of Senior Branch Manager. You will lead branch operations, drive liabilities growth, and ensure superior customer service across the team.

The role requires strong leadership, compliance discipline and the ability to execute sales strategies at the branch level. You will manage 10–15 staff, coordinate with product and marketing teams, and implement campaigns to improve cross-selling and overall branch performance, while adhering to

Responsibilities

• Implement branch specific marketing & communication strategies to continuously strengthen the Ujjivan brand.
• Drive the entire business targets for liabilities assigned to the branch.
• Manage exceptional customer service and proactive sales at the branch.

Job description

POSITION DESCRIPTION

JOB TITLE : Senior Branch Manager

GRADE : AVP-I

DEPARTMENT : Branch Banking, TASC, TPP

LOCATION : Branch

SUB-DEPARTMENT : Branch Banking

TYPE OF POSITION : Full-time

REPORTS TO : Cluster Head/Regional Head Branch Banking

REPORTING INTO

Direct Reporting

• BDE/AAM/AM
• BSM/CA-AM
• Dotted line reporting of certain Silver & Gold Branch Heads
• Dotted line reporting of BOO/BOSM

ROLE PURPOSE & OBJECTIVE

This role is responsible for driving the entire business targets for liabilities assigned to the branch; Manage exceptional customer service, proactive sales environment and efficient branch operations, while adhering to regulations/compliance requirements; Focus on retaining existing customers, increasing the customer base and cross-selling Ujjivans products and services; Oversee branch operations, cash management and service quality; work closely with product and marketing teams to drive campaigns at their branches.

This role monitors daily performance of branch staff and manages a team of 10 to 15 employees.

This role manages leadership reporting of BOO/BOSM & BSM.

In certain cases will have dotted line reporting of few Silver & Gold Branch Heads reporting to them

This role is assigned higher targets for their respective branches and is applicable only to Platinum & Titanium Branches.

SIZE OF THE ROLE

FINANCIAL SIZE

Entire liability target for the branch

CASA Book as per the branch

TASC Book as per the branch

BB-FIG Book as per the branch

Segment wise book (NR, Senior Citizen, HNI etc) as per the branch

NON-FINANCIAL SIZE

Number target for all the respective products.

• CA
• SA
• TASC
• Snr Citizen
• HNI
• NR

KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business

• Implement branch specific marketing & communication strategies to continuously strengthen the Ujjivan brand.
• This role is responsible for driving the entire business targets for liabilities assigned to the branch.
• Manage exceptional customer service, proactive sales workplace and effici .