Branch Manager -sion

Berkowits Hair & Skin Clinics

Mumbai

On-site

INR 600,000 - 800,000

Full time

9 days ago

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Job summary

Berkowits Hair & Skin Clinic in Mumbai is seeking a Branch/Clinic Manager to oversee daily operations, ensure high-quality patient experience, and drive revenue growth. You will manage the team and ensure adherence to company policies and protocols in the hair & skin aesthetics domain.

The role emphasizes strong consultation and sales skills, with six working days per week from 9:45 AM to 7:00 PM, located at Nirant Sindhi Society, Sion (W), Mumbai. Prior experience in aesthetics is preferred.

Qualifications

Good in English with strong communication skills.
Background in Skin, Hair, Laser, or Aesthetic treatments is preferred.
Experience in in-house sales, consultation, and business development is mandatory.
Strong consultation skills across all aesthetic treatments.

Responsibilities

Oversee daily clinic operations to ensure smooth, patient-focused service.
Drive clinic revenue through effective consultations and service recommendations.
Monitor appointment scheduling, billing, and service delivery.
Lead and mentor Front Desk, Technicians, Counsellors and Doctors.
Ensure hygiene, stock management, and adherence to SOPs and policies.
Handle escalations and ensure quality patient experience.

Skills

English communication

In-house sales

Consultation skills

Business development

Education

MBA or equivalent

Graduate in Science/Aesthetics

Job description

Job Title: Branch Manager/ Clinic Manager

Berkowits Hair & Skin Clinic – 45+ Clinics PAN India

About Us

Berkowits Hair & Skin Clinic is one of India’s leading and fastest-growing aesthetic and trichology chains, with 45+ clinics across the country and over 30 years of excellence in advanced hair and skin solutions. Trusted by more than 1,00,000 clients, Berkowits pioneered non-surgical hair replacement in India and continues to lead the industry with innovative technologies in trichology, dermatology, lasers, and regenerative treatments. Our core USP lies in delivering ethical, science-backed, personalized care through highly trained professionals and globally approved technologies. With a strong legacy of breakthroughs and consistent client satisfaction, our mission is to make world-class aesthetic care accessible, while our vision is to be India’s most trusted and technology-driven brand in beauty, wellness, and medical aesthetics—committed to safety, results, and an exceptional client experience.

Position: Branch / Clinic Manager

The Clinic Manager is responsible for overseeing clinic operations, ensuring high-quality patient experience, driving revenue growth, managing and motivating the team, and ensuring adherence to company policies and protocols. This role requires both operational excellence and strong consultation/sales skills in the hair & skin aesthetics domain.

Key Responsibilities

Client Handling & Consultation: Conduct professional consultations for clients on skin and hair-related concerns.

Diagnose Client Needs And Suggest Appropriate Treatments

Hair Loss Control & Hair Growth Treatments
Laser Hair Growth Therapy
Mesotherapy, Derma Roller, and PRP for Hair
Chemical Peels, Pigmentation Treatments, PRP for skin
Q-Switched Laser Treatments, CIT Procedures
Counsel clients regarding surgical Hair Transplant procedures and Hair Replacement solutions.
Manage end-to-end consultation flow and ensure high conversion rates. Conduct follow-ups to track patient progress, satisfaction, and treatment results.

Training

Training will be provided for smooth onboarding and understanding of the processes.

Clinic Operations Management

Manage daily clinic operations to ensure smooth, efficient, and client-focused service.
Monitor and ensure accurate appointment scheduling, billing, and service delivery.
Ensure optimal utilization of manpower, equipment, and resources.
Maintain hygiene, equipment functionality, and clinic ambiance.
Handle escalations, operational disruptions, or urgent issues (internet, electricity, equipment failure, staffing gaps).

Team Leadership & Performance Management

Conduct daily Morning Briefing Meetings as per company guidelines.
Train and mentor team members across roles (Front Desk, Technicians, Counsellors, Doctors).
Ensure attendance and participation in training programs.
Identify high performers and underperformers, recommend corrective actions, promotions, or appreciation.
Enhance team motivation, professionalism, and productivity.

Sales, Revenue & Business Development

Drive clinic revenue through effective consultations and service recommendations.
Analyze sales reports, prepare daily MIS, and review weekly MIS submitted by team members.
Ensure achievement of monthly revenue targets and overall clinic growth.
Promote cross-sales, reactivation of dormant clients, and new client acquisitions.
Monitor client engagement calls including appointment reminders, follow-ups, and unconverted leads.

Compliance & Policy Adherence

Ensure strict adherence to company policies, SOPs, the Operational Audit Manual, and standardized processes.
Educate the team regularly about updated company policies on attendance, leaves, KRAs, KPIs, incentives, etc.
Maintain accurate stock levels and prevent stock-outs.

Who Can Apply

Good in English with strong communication skills.
Background in Skin, Hair, Laser, or Aesthetic treatments is preferred.
Experience in in-house sales, consultation, and business development is mandatory.
Strong consultation skills across all aesthetic treatments.

Salary & Experience & Education