Branch Manager - Santacruz

Berkowits Hair & Skin Clinics

Mumbai

On-site

INR 600,000 - 800,000

Full time

14 days+

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Berkowits Hair & Skin Clinic in Mumbai invites applications for a Branch/Clinic Manager. You will oversee daily clinic operations, lead a multidisciplinary team, drive patient experience, and achieve revenue targets in a fast-growing aesthetic network.

Candidates should have 2–4 years of experience, English communication skills, and a background in skin/hair treatments; MBA or equivalent is preferred. Working hours are 9:45 AM to 7:00 PM, six days a week.

Qualifications

Good in English with strong communication skills.
A background in skin, hair, laser, or aesthetic treatments is preferred.
Experience in in-house sales, consultation, and business development is mandatory.
Strong consultation skills across all aesthetic treatments.

Responsibilities

Client Handling & Consultation: Conduct professional consultations for clients on skin and hair-related concerns.
Diagnose Client Needs And Suggest Appropriate Treatments, Including Hair Loss Control & Growth Treatments, Laser Hair Growth Therapy, Mesotherapy, Derma Roller, and PRP for Hair/ Skin.
Training will be provided for onboarding and understanding of processes.
Clinic Operations Management: Manage daily clinic operations and ensure smooth service delivery.
Team Leadership & Performance Management: Lead briefings, train and mentor team members, monitor attendance and training participation.
Sales, Revenue & Business Development: Drive clinic revenue and analyze sales MIS to ensure targets.

Skills

English communication

Client handling

Sales & BD

Team leadership

Education

MBA or equivalent

Any Graduate

Job description

Job Title: Branch Manager/Clinic Manager

Berkowits Hair & Skin Clinic – 45+ Clinics Pan-India

About Us

Berkowits Hair & Skin Clinic is one of India’s leading and fastest-growing aesthetic and trichology chains, with 45+ clinics across the country and over 30 years of excellence in advanced hair and skin solutions. Trusted by more than 100,000 clients, Berkowits pioneered non-surgical hair replacement in India and continues to lead the industry with innovative technologies in trichology, dermatology, lasers, and regenerative treatments. Our core USP lies in delivering ethical, science-backed, personalized care through highly trained professionals and globally approved technologies. With a strong legacy of breakthroughs and consistent client satisfaction, our mission is to make world-class aesthetic care accessible, while our vision is to be India’s most trusted and technology-driven brand in beauty, wellness, and medical aesthetics—committed to safety, results, and an exceptional client experience.

Position: Branch / Clinic Manager

The clinic manager is responsible for overseeing clinic operations, ensuring a high-quality patient experience, driving revenue growth, managing and motivating the team, and ensuring adherence to company policies and protocols. This role requires both operational excellence and strong consultation/sales skills in the hair & skin aesthetics domain.

Key Responsibilities

Client Handling & Consultation
- Conduct professional consultations for clients on skin and hair-related concerns.
Diagnose Client Needs And Suggest Appropriate Treatments, Including
- Hair Loss Control & Hair Growth Treatments
- Laser Hair Growth Therapy
- Mesotherapy, Derma Roller, and PRP for Hair
- Chemical Peels, Pigmentation Treatments, PRP for skin
- Q-Switched Laser Treatments, CIT Procedures
- Counsel clients regarding surgical hair transplant procedures and hair replacement solutions.
- Manage end-to-end consultation flow and ensure high conversion rates. Conduct follow-ups to track patient progress, satisfaction, and treatment results.
Training will be provided for smooth onboarding and understanding of the processes.
Clinic Operations Management
- Manage daily clinic operations to ensure smooth, efficient, and client-focused service.
- Monitor and ensure accurate appointment scheduling, billing, and service delivery.
- Ensure optimal utilization of manpower, equipment, and resources.
- Maintain hygiene, equipment functionality, and clinic ambiance.
- Handle escalations, operational disruptions, or urgent issues (internet, electricity, equipment failure, or staffi…
Team Leadership & Performance Management
- Conduct daily Morning Briefing Meetings as per company guidelines.
- Train and mentor team members across roles (front desk, technicians, counsellors, and doctors).
- Ensure attendance and participation in training programs.
- Identify high performers and underperformers and recommend corrective actions, promotions, or appreciation.
- Enhance team motivation, professionalism, and productivity.
Sales, Revenue & Business Development
- Drive clinic revenue through effective consultations and service recommendations.
- Analyze sales reports, prepare daily MIS, and review weekly MIS submitted by team members.
- Ensure achievement of monthly revenue targets and overall clinic growth.
- Promote cross-sales, reactivation of dormant clients, and new client acquisitions.
- Monitor client engagement calls, including appointment reminders, follow-ups, and unconverted leads.
Compliance & Policy Adherence
- Ensure strict adherence to company policies, SOPs, the Operational Audit Manual, and standardized processes.
- Educate the team regularly about updated company policies on attendance, leaves, KRAs, KPIs, incentives, etc.
- Maintain accurate stock levels and prevent stock-outs.