Branch Manager -sion

Keka Inc.; Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

Berkowits Hair & Skin Clinic in Mumbai invites an energetic Branch/Clinic Manager to lead daily operations, elevate patient experience, and drive clinic growth. You will supervise front desk, technicians, and counsellors, ensure SOP adherence, coaching for high-value consultations, and maintain high service standards across skin, hair and aesthetic treatments.

Six days a week, working 9:45 AM to 7:00 PM, you’ll be responsible for recruitment, training, revenue tracking, and ensuring compliance

Qualifications

• English with strong communication skills.
• Background in Skin, Hair, Laser, or Aesthetic treatments preferred.
• Experience in in-house sales, consultation, and business development is mandatory.
• Strong consultation skills across all aesthetic treatments.

Responsibilities

• Conduct professional consultations for skin and hair concerns.
• Diagnose client needs and suggest treatments including Hair Loss Control, Laser Hair Growth Therapy, Mesotherapy, PRP, and peels.
• Manage end-to-end consultation flow and ensure high conversion rates.
• Drive clinic revenue through effective consultations and service recommendations.

Skills

English proficiency

Sales & BD

Aesthetic treatments

Consultation skills

Education

MBA or equivalent

Graduate in science/aesthetics

Job description

Job Title: Branch Manager/ Clinic Manager

Berkowits Hair & Skin Clinic – 45+ Clinics PAN India

About us

Berkowits Hair & Skin Clinic is one of India’s leading and fastest-growing aesthetic and trichology chains, with 45+ clinics across the country and over 30 years of excellence in advanced hair and skin solutions. Trusted by more than 1,00,000 clients, Berkowits pioneered non-surgical hair replacement in India and continues to lead the industry with innovative technologies in trichology, dermatology, lasers, and regenerative treatments. Our core USP lies in delivering ethical, science-backed, personalized care through highly trained professionals and globally approved technologies. With a strong legacy of breakthroughs and consistent client satisfaction, our mission is to make world-class aesthetic care accessible, while our vision is to be India’s most trusted and technology-driven brand in beauty, wellness, and medical aesthetics—committed to safety, results, and an exceptional client experience.

Position: Branch / Clinic Manager

The Clinic Manager is responsible for overseeing clinic operations, ensuring high-quality patient experience, driving revenue growth, managing and motivating the team, and ensuring adherence to company policies and protocols. This role requires both operational excellence and strong consultation/sales skills in the hair & skin aesthetics domain.

Key Responsibilities

• Conduct professional consultations for clients on skin and hair-related concerns.
• Diagnose client needs and suggest appropriate treatments including:
• Hair Loss Control & Hair Growth Treatments
• Laser Hair Growth Therapy
• Mesotherapy, Derma Roller, and PRP for Hair
• Chemical Peels, Pigmentation Treatments, PRP f or skin
• Q-Switched Laser Treatments, CIT Procedures
• Counsel clients regarding surgical Hair Transplant procedures and Hair Replacement solutions.
• Manage end-to-end consultation flow and ensure high conversion rates.
• Conduct follow-ups to track patient progress, satisfaction, and treatment results.

Training will be provided for smooth onboarding and understanding of the processes.

2. Clinic Operations Management

• Manage daily clinic operations to ensure smooth, efficient, and client-focused service.
• Monitor and ensure accurate appointment scheduling, billing, and service delivery.
• Ensure optimal utilization of manpower, equipment, and resources.
• Maintain hygiene, equipment functionality, and clinic ambiance.
• Handle escalations, operational disruptions, or urgent issues (internet, electricity, equipment failure, staffing gaps).

3. Team Leadership & Performance Management

• Conduct daily Morning Briefing Meetings as per company guidelines.
• Train and mentor team members across roles (Front Desk, Technicians, Counsellors, Doctors).
• Ensure attendance and participation in training programs.
• Identify high performers and underperformers, recommend corrective actions, promotions, or appreciation.
• Enhance team motivation, professionalism, and productivity.

4. Sales, Revenue & Business Development

• Drive clinic revenue through effective consultations and service recommendations.
• Analyze sales reports, prepare daily MIS, and review weekly MIS submitted by team members.
• Ensure achievement of monthly revenue targets and overall clinic growth.
• Promote cross-sales, reactivation of dormant clients, and new client acquisitions.
• Monitor client engagement calls including appointment reminders, follow-ups, and unconverted leads.

5. Compliance & Policy Adherence

• Ensure strict adherence to company policies, SOPs, the Operational Audit Manual, and standardized processes.
• Educate the team regularly about updated company policies on attendance, leaves, KRAs, KPIs, incentives, etc.
• Maintain accurate stock levels and prevent stock-outs.

Who Can Apply

• Good in English with strong communication skills.
• Background in Skin, Hair, Laser, or Aesthetic treatments is preferred.
• Experience in in-house sales, consultation, and business development is mandatory.
• Strong consultation skills across all aesthetic treatments.

Salary - 6 to 8 LPA

Experience - 2 to 4 Years

Education - Any Graduate (Science/Aesthetics background preferred but not mandatory), MBA (Equivalent)

Office Timings

6 days of work per week

No weekly off on Friday, Saturday, or Sunday

Working Hours: 9:45 AM – 7:00 PM

Location: Nirant Sindhi Society, 14 / A-1, opp. Sies College Of Arts, Science & Commerce, Sion (W), Jain Society, Sion, Mumbai, Maharashtra 400022