Branch Manager - Retail Banking

Kotak Mahindra Bank; Hyderabad; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Kotak Mahindra Bank is seeking a Branch Manager to lead the Retail Liabilities vertical at a Hyderabad branch. You will drive business growth, ensure operational excellence, and deliver superior customer service while managing a high-performing team and ensuring regulatory compliance.

The role emphasizes cross-selling, deposit pool enhancement, and promotion of mutual funds and insurance products to increase fee-based income, with accountability for P&L and branch performance.

Qualifications

• Leadership and team management experience in banking or financial services.
• Strong sales acumen with ability to cross-sell financial products.
• Excellent customer service and stakeholder management.
• Regulatory compliance awareness and risk-mitigation mindset.

Responsibilities

• Drive business growth and branch profitability.
• Ensure operational excellence and adherence to regulatory guidelines.
• Lead and develop a high-performance branch team.
• Promote cross-selling of financial products (mutual funds, insurance, deposits).
• Oversee deposit growth and fee-based income initiatives.
• Manage branch administration and day-to-day operations.
• Collaborate with internal stakeholders for product and marketing initiatives.
• Take ownership of Profit & Loss and break-even performance.

Skills

Leadership

Sales

Customer Service

Regulatory Awareness

Team Management

Job description

Branch Manager_BRANCH BANKING_0125_8426_1029953

As a Branch Manager in the Retail Liabilities vertical, you will be responsible for driving business growth, ensuring operational excellence, and delivering superior customer service. This role demands a dynamic leader with strong sales acumen, regulatory awareness, and the ability to manage a high-performing team. You will oversee the branch’s profitability, compliance, and customer engagement, while also promoting cross-selling of financial products Drive enhancement of the deposit pool from existing and new customers. Ensure high standards of customer service delivery across all touchpoints. Promote and achieve cross-selling targets for non-deposit products. Lead sales initiatives for Mutual Funds and Insurance products. Generate fee-based income through strategic product offerings. Oversee branch administration and ensure smooth day-to-day operations. Ensure full compliance with regulatory and internal guidelines. Foster a productive and motivated branch team environment. Take ownership of the branch’s Profit & Loss and break-even performance. Collaborate with internal stakeholders for product innovation and marketing initiatives. Experience Level Mid Level